U2.COM FAQs
CUSTOMER SERVICE INFO
For questions please use the Contact Us form.
Support Representatives are available 7 days a week, from 9am to 9pm Eastern time.
ACTIVATING YOUR U2.COM ACCOUNT (NEW PLATFORM)
Q - Why do I need to activate my account?
A - We've moved U2.com to a new platform. All your details have carried over but to protect the security of our users we can't bring across your old password. Activating is a quick one-time step to set up a new one.
Q - How do I activate my account?
A - Click the "Activate Your Account" button in the "Please activate your U2.com account" email, then set your password. That's it.
Q - I didn't receive the activation email. What should I do?
A - Check your spam or junk folder first. If it's not there, go to the Sign In page, find EXISTING U2.COM MEMBER? and click ACTIVATE YOUR ACCOUNT, then enter your registered email address to have it resent.
Q - Which email address should I use?
A - The email address registered to your U2.com account — that's where your activation link is sent.
Q - I'm a free registered member. Do I need to activate too?
A - Yes. Anyone with a previous U2.com account needs to activate.
Q - If I'm a paid subscriber will I lose my subscription details when I activate?
A - No. Everything carries over. Activating only sets a new password.
Q - How do I redeem my subscription gift?
A - Sign in and go to My Account. Under GIFT STATUS, check your address is correct (update and press SUBMIT if not), choose your size where applicable, then click REDEEM to complete it in your cart. Your gift ships as soon as it's ready.
Q - I can't see a gift to redeem in My Account.
A - Only subscribers whose package includes a gift will see one under GIFT STATUS. If you think you should and don't, send a message using the Contact Us form.
Q - I redeemed just before the move. Do I need to redeem again?
A - No, don't worry — your order carried over, including anything not yet shipped. If you're unsure, contact us and we'll check.
Q - I've already activated. Do I need to do it again?
A - No, you're all set. If you're prompted again, send a message using the Contact Us form.
Q - I'm having trouble activating my account.
A - Please use the Contact Us form and we'll help you get signed in.
Q - I asked to reset my password but nothing arrived.
A - If you haven't activated your account yet, the reset won't work — you need to activate first. Go to the Sign In page, find EXISTING U2.COM MEMBER? and click ACTIVATE YOUR ACCOUNT.
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2026 SUBSCRIBER OFFER, INCLUDING U2 Days of Ash on CD, Propaganda Magazine & Poster
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Q - When I subscribe to u2.com for 2026 what special gift comes with my subscription benefits?
A - Every year a U2.com subscription includes a limited edition gift. Our 2026 gift for subscribers is the six-track U2 Days of Ash CD with the print edition of Propaganda Magazine and one of seven posters. As a new subscriber or resubscriber you can choose this gift or select the unisex 'Love and Peace or Else' hoodie or Volume II of 'U2 The Complete Lyrics’
Q - If I select the U2 Days of Ash on CD, Propaganda Magazine & Poster, when will they be delivered?
A - As soon as production is complete and dispatch underway you will receive an email with delivery details.
Q - If I select the hoodie how do I ensure I order the correct size?
A - After selecting the hoodie as your special gift (Option 2), you are then able to choose your size.
Q - How can I receive Vol.1 & Vol.2 of the complete lyrics?
A - If you opt for a Premium subscription, you can opt to receive both Volume I (covering the years 1979-1988) and Vol II (1991-2024).
Q - When can I expect to receive the books?
A - Both books are ready for immediate dispatch and all qualifying subscribers will be emailed with shipping status.
Q - When I renew, how do I avoid selecting a gift I already have or one I am waiting to receive?
A - When renewing, choose Option 1 ('U2 Days of Ash on CD, Propaganda Magazine & Poster').
Q - What should I do if I accidentally redeem a gift I already own or haven't received yet?
A - If you've accidentally redeemed a gift, don't worry. Contact us through the Help page, and we'll adjust your account to ensure you receive the correct gift without any duplicates. We understand these situations can be confusing, and we're here to help fix them.
GENERAL MEMBERSHIP QUESTIONS
Q - How do I sign up to U2.com?
A - Click Sign Up / Sign In at the top of the page, or go to the Subscribe page. You can choose free or paid membership. Paid subscribers get the full benefits — exclusive content, the annual subscriber gift, a 25% shop coupon, and first access to ticket presales.
Q - What are the benefits I receive when I become a U2.com subscriber?
A - You’ll find all the benefits of an annual subscription on our Subscribe Page.
Q - How much does it cost to subscribe to U2.com?
A - The subscription price is standard USD$60 per year (Options 1–3), or USD$85 (Option 4), but existing subscribers pay only USD$50 (or USD$75 for Option 4) when they renew their current subscription.
Q - Has your postal address changed since you subscribed or renewed your subscription to U2.com?
A - If you have moved address since you subscribed or resubscribed to U2.com and you want your annual gift to be sent to your new address, please submit a Change of Address via our help form from the drop down topic 'Change of Adress ' Subscriber Gift' above.
Q - I don't have a credit card, can I purchase a U2.com subscription membership with a check or money order?
A - At this time, we only accept credit cards or PayPal for payment.
Q - Where do I renew my subscription on the web site?
A - To resubscribe, simply go to: renew.U2.com, login, and follow the renewal instructions.
Q - If my subscription has not yet expired, and I renew my subscription now, what is the expiration date of my new subscription?
A - You can renew your subscription at any time and it will continue for one year after the end of your current subscription term. Please note, your discounted resubscription fee is valid until the end of your existing subscription term. If you let your subscription term expire you will keep your U2.com profile, but the paid benefits will not apply. To reactivate you will need to purchase a new subscription.
Q - If I renew my U2.com subscription, will I receive access to presale tickets?
A - In a touring period, paid-up subscribers receive an opportunity to enter a special ticket presale. This is not a guarentee of tickets.
Q - After I renew my subscription, can I still use the 25% discount coupon from my previous subscription?
A - Yes. If you have not used your discount coupon it will still be valid up to a year from the date when you first became a subscriber. Please note that you will not be able to use multiple discount coupons on a single order - they are only good for one transaction at a time.
Q - How do I order a U2.com subscription for a friend or relative so that they can also receive the Subscription Gift.
A - Go here, add the gift membership to your Cart, and complete the checkout process.
After you have completed your order, we will send you an electronic gift certificate via e-mail. When you email this certificate to your friend or family member, they can use it to take out their annual subscription to U2.com.
Q - Can I use my 25% coupon toward my membership fee or a friend's fan club membership?
A - No. Your discount offers are only good toward merchandise purchases made in the official U2.com store and are non-transferable. This coupon is for select shop merchandise only and may not be used to purchase tickets, U2.com subscriptions, or audio and video products. Coupons may not be combined, cannot be used toward shipping, handling or tax, and are limited to one per order. Any unused coupons will be forfeited. No cash value.
U2.com Profile
Q - How do I edit my profile?
A - When you are logged in with either a free or paid account, click on the ACCOUNT INFO button at the top of the page. You can update your profile information from there. Note - user names and display names are not changeable, but please make sure to update your email address, mailing address, etc.
Q - How do I change or request my password?
A - Use the "Forgot your password?" link on the Sign In page and we'll email you a link to set a new one.