U2.com > Help

1. Question: Do I have to be a U2.com Subscriber to participate in the U2.Com Tour Ticket presale?
2. Answer: Yes, this pre-sale is only for Subscribers of U2.Com who have purchased a Subscription
1. Question: When is the latest I can join U2.com to be involved in the Internet ticket pre-sale?
2. Answer: Anyone who is a current Subscriber to U2.com can participate when ticket presales take place but those who have been Subscribers longest get the earliest opportunity to enter the presale. 'Horizon Subscribers' have access starting on the morning of Day 1 of the presale, 'Breathe Subscribers' have access from the morning of Day 2 of the presale and 'Boots Subscribers' have access from mid afternoon on Day 2 of the presale. The presale for each concert closes at Noon / Midday on Day 3. The public ticket sale will start after Day 3 of the presale. The exact times for access will be emailed to you and made available on the tour page of U2.com.
1. Question: How do I know what presale priority group I am?
2. Answer: There are three groups of subscribers taking part in the presale and the email you received with your presale code indicates which group you are in. Our 'Horizon' group of longtime subscribers (those who were current, paid-up subscribers on 12/31/2008) have access to the first day of the presale. Our 'Breathe' group, who became paid subscribers before tour details were announced on March 9th 2009, enter early on the second day. Our 'Boots' group, who have subscribed since the tour details were revealed, join the presale either (depending on local venue arrangements) later on the second day or on the on the third day. Only after this does a public onsale begin. Please Note: We do not change your subscription category. No exceptions will be made.
1. Question: What is an Internet presale?
2. Answer: An Internet presale is an advance window to access tickets prior to the general public sale of the tickets.
1. Question: How do I gain access to the U2.com Tour Ticket presale?
2. Answer: To gain access to the U2.com Tour Ticket presale you will need your unique and personal Presale Access code that has been allocated to you as an eligible current Subscriber of U2.com. You will be notified of how and when to access the presale ticketing pages via email. The presale ticketing pages FOR EACH CONCERT will also be available via the tour pages of U2.com once the presale for that concert has started
1. Question: Where is my Presale Access Code?
2. Answer: In advance of the tour announcement on Monday March 9th, all current paid-up eligible Subscribers to U2.Com will be emailed (at the address they registered on the site with) details on how the presale works, including a unique presale access code they will need to use to take part. Eligible Subscribers will also be able to see this unique code on the tour pages when they log into U2.com on the tour page.
1. Question: Does the Internet presale start on the same day for all shows?
2. Answer: No. Following the tour announcement you will be able to see all the shows that have been announced and the presale start dates for each of our Subscriber groups - Horizon, Breathe or Boots - on the tour pages of U2.com.
1. Question: Do I have to buy my U2 presale tickets in a specific timeframe?
2. Answer: U2.Com are able to offer Subscribers the chance to access presale tickets in all price-ranges but as capacity in each category may be limited all presale tickets are sold on a 'first-come, first-served' basis. The presale window of access for each show will start three days before the public sale, the earlier you participate in the presale for the show(s) of your choice the more chance of getting your choice of ticket.
1. Question: How Many Tickets Can I buy?
2. Answer: As a paid-up U2.com Subscriber you are eligible to purchase up to FOUR tickets for any ONE show in Europe in a single transaction OR up to FOUR tickets (in total) against up to four shows in North America. (This is because ticketing vending arrangements are different on the two continents. The code can be used ONCE only against up to four tickets at any one show in Europe. The code can be used up to four (4) times against up to a total of four (4) tickets at up to four (4) shows in North America. eg two tickets at one show, two tickets at another or one ticket to one show and three to another.)
1. Question: If I miss the presale for the show of my choice am I able to use my unique U2.com ticket access code for that show?
2. Answer: No. After the presale has ended for a show, any remaining tickets allocated for the presale for that show, will go on sale to the general public.The links to the ticket vendors that are selling tickets for the public ticket sale will be available on the tour pages of U2.com. If there are subsequent presales then your unused code will still be eligible to take part in presales for alternative U2 2009 concerts.
1. Question: If I participate in the presale for concert tickets, am I guaranteed the seats I want?
2. Answer: Tickets are available at all price levels and are offered on a first come, first served basis. Due to capacity limits there is no guarantee that the price level or venue you are seeking will be available. We strongly recommend buying your tickets as early as possible to get the seating your want.
1. Question: How much do the U2.com presale tickets cost?
2. Answer: Any tickets purchased during the presale will cost the same as the tickets available during the public sale and any charges made by the local ticket vendors will also be the same. The U2.com presale privilege gives you advanced access to tickets, it does not provide you a discount on ticket prices or charges.
  
  Ticket Purchasing top »
1. Question: Am I able to buy U2.com presale tickets over the telephone?
2. Answer: No. U2.com presale tickets are only available to purchase over the internet via the local ticket vendor handling ticket sales for each of the shows.
1. Question: How do I enter my personal presale code to take part in the presale?
2. Answer: When the presale for your chosen show opens, you will need to visit the presale ticketing page for the ticket vendor selling presale tickets for that show. On the presale ticketing page of the ticket vendor, there will be a box for you to enter your code. The links for the ticketing vendor presale ticketing pages will be notified to you via the registered email address that you provided to U2.com. The links will also be available on the tour pages of U2.com
1. Question: Once I have ordered will I receive an order confirmation?
2. Answer: Most ticket companies provide an online order reference number as confirmation of your purchase.
1. Question: If I have any questions concerning my purchase can I contact someone?
2. Answer: You must always contact the customer services of the ticket vendor from whom you made your purchase.
1. Question: Can I get replacement tickets if I lose my tickets?
2. Answer: Policy concerning lost tickets can vary from venue to venue so contact the customer service department of the ticket company you purchased from to discuss your options.
1. Question: Once I have purchased, when will I receive my tickets?
2. Answer: Tickets are sent out well in advance of the show. If you haven't received your tickets 7 days prior to your show please call the customer service department of the ticket vendor from whom you purchased your tickets.
1. Question: What forms of payment are accepted?
2. Answer: U.S. + CANADA - All major credit card types are accepted including American Express, Visa, MasterCard, Discover and Diners Club. UK - Visa, Mastercard, Amex, Switch and most UK debit cards Ireland - Laser, American Express, MasterCard and Visa.
1. Question: How do I know where my tickets will be located?
2. Answer: If you are buying seated tickets, then the specific seating location can usually be seen during transactions that are booked online.
1. Question: Am I able to cancel my tickets if I am unable to make the show?
2. Answer: There are no exchanges, refunds or cancellations.
1. Question: How can I purchase tickets for disabled access?
2. Answer: In North America you can click the accessible seating icon on the 'event detail' page, and fill out a form, which sends an email request to Ticketmaster's e-care for handling. The form contains a field to accept your access code. If you are booking tickets for European shows and you require special needs seating please follow the instructions on the relevant page of the website that is selling the tickets for the show of your choice.
1. Question: What happens if a show is rescheduled or cancelled?
2. Answer: Your tickets will be honored at the rescheduled date, but if you cannot attend the new date or the show is canceled you will receive a refund.
  
  Presale Troubleshooting top »
1. Question: What if I do not receive an email or my unique access code?
2. Answer: 1.Please ensure that the email you have provided in your 'Profile' (which you find when you log-in to U2.com) is easily accessible by you.
  2. If you find you are not receiving emails from us on your email account, it may be because of SPAM blockers on your mail account. You need to check with your ISP to see if they have SPAM blocks, and if so ask them to remove U2.com This will ensure that you do not miss this mail.
  3. Your unique access code will also be available on the tour page when you log into U2.com.
1. Question: What do I do if my personal presale code does not work?
2. Answer: 1. Check that the presale for your priority group has opened for the show that you are trying to purchase tickets for. You have been notified of your priority group -- either 'Horizon', 'Breathe' or 'Boots' - - in the email containing your presale access code.
  
  2. Check that you have entered your code correctly into the ticket vendor website. Your code is 13 characters long, contains NUMBERS and UPPERCASE LETTERS and begins with U2. Please be sure to enter your code carefully. The codes are case-sensitive. If you are using 'copy & paste' to enter your code, please ensure that you have only copied the 13 characters of your code and that you have not included any spaces by accident.
  
  3. Check you have not exceeded the ticket limit for your code. Each code is only valid for 4 tickets for any one (1) show in Europe and cannot be re-used OR 4 tickets (in total) for up to four shows in North America.
  
  4. If this does not resolve the problem, in order to contact the appropriate Customer Service Team, please follow the instructions given at the ticket vendor website that has rejected your code. U2.com customer services can be reached from the Help page.
  
  Membership information top »
1. Question: How much does it cost to subscribe to U2.Com?
2. Answer: The Subscription price is $50.00 per year.
1. Question: Where do I renew my subscription on the web site?
2. Answer: To resubscribe, simply go to: renew.U2.Com, login, and follow the renewal instructions.
1. Question: What are the benefits I receive when I become a U2.Com subscriber?
2. Answer: You gain access-all-areas on U2.Com's Subscribers-only site. All archived news, exclusive band interviews, full length audio and video streams covering 30 years of recordings and performances and special behind-the-scenes short movies shot by the band. You are provided with your own U2.Com email address (eg. yourname@U2.Com) with a web-based mail service,as well as personalised blogging and gallery functions within Zootopia, the richest community of U2 fans online. And we'll mail you the not-for-sale limited edition double CD 'U2:Medium, Rare and Remastered' and a 25% discount coupon to use toward your first purchase from the U2.Com Shop.
1. Question: If my subscription has not yet expired, and I resubscribe now, what is the expiration date of my new subscription?
2. Answer: You can renew your subscription at any time and it will continue for 12 months beyond the end of your current annual subscription. If your annual subscription was recently extended by U2.Com, while the 2009 Subscription offer was being finalised, this extended period now ends on March 2nd, 2009. You can resubscribe at the special price of $32 until March 2nd 2009.
1. Question: After I renew my subscription, can I still use the 25% discount coupon from my previous subscription?
2. Answer: Yes. If you have not used your discount coupon it remains valid for up to 12 months from the date when your annual subscription began. Please note that you will not be able to use multiple discount coupons on a single order - they are only good for one transaction at a time.
1. Question: How do I order a U2.Com subscription for a friend or family member so that they can also be sent the limited-edition, double-CD 'U2:Medium Rare and Remastered'?
2. Answer: Click here add the gift membership to your Cart, and complete the checkout process. After you have completed your order, we will send you an electronic gift certificate via e-mail. When you email this certificate to your friend or family member, they can use it to take out their annual subscription to U2.Com. Your gift recipient will receive a one-year subscription- from you - and we will post them a copy of the limited edition, double-CD 'U2:Medium Rare and Remastered'. And of course, they also get access-all-areas on to the U2.Com Subscribers Site.
1. Question: I don't have a credit card, can I purchase a U2.Com subscription membership with a check or money order?
2. Answer: At this time, we only accept credit cards for payment but debit cards with the VISA and MASTERCARD logo are also accepted.
1. Question: Can I use my 25% coupon toward my Subscription fee or toward a subscription for a friend ?
2. Answer: At this time, your subscription discount offers are only good toward your first purchase made in the store and are non-transferable.
1. Question: How do I sign up to U2.Com?
2. Answer: Click on the 'Subscribe' link at the top of U2.Com. When you have filled out the first form to sign up with U2.Com, you can choose free membership or the paid membership. Click on the option to become a Paid Subscriber to U2.Com and get access-all-areas on U2.Com, your own email@U2.Com, priority ticketing opportunities, 25% off in the U2.Com store and your own copy of the limited edition double CD 'U2:Medium Rare and Remastered'. You will have to choose a login name and a display name. The login name will also be your U2.com email address (eg brian@U2.com, jane_doe@U2.com) and this name cannot be changed. The login name is displayed when you send private messages, so we suggest you don't use your complete name (NO = joe_smith@U2.com, YES = joe_s@U2.com). The display name is the name you choose to go by on the Subscriber site and is viewable by everyone. Click Free Registration if you would like us to mail you the details on new releases, live dates and great new content on U2.Com.
1. Question: As a paid subscriber, when will I receive my copy of 'U2 Medium Rare and Remastered'?
2. Answer: Your paid subscription includes the double CD 'U2 Medium Rare and Remastered'. We expect shipments to begin the second week of April 2009. All CD�s will be shipped in order of subscription date, earliest subscriptions being mailed first. We will email you when your CD collection has been shipped. Please allow 4-7 days for shipping within the U.S., 5-10 days for U.K. and 7-15 days for all other international locations.
  
  Webmail top »
1. Question: What is my U2.Com e-mail address?
2. Answer: The login name that you chose when you signed up for subscription will be assigned as 'thatname@U2.Com'and cannot be changed For example, 'Billy73@U2.Com' or 'Angie_Hope@U2.Com'.
1. Question: How do I login into my U2.Com Webmail account?
2. Answer: A. If you have registered an account (Login name) within these forums, you must login in order to take advantage of the personalization features. To login, look in the upper right-hand corner of your screen for the Login link. This link will take you to a page where you can enter your Login and Password. Keep in mind that the password is always case-sensitive. Once you have entered your Login name and Password, you will need to go back to the community by clicking COMMUNITY in the main navigation page, and navigating to the area of the community from the side sub-navigation menu.
1. Question: I forgot my password and cannot login to Webmail.
2. Answer: To have a new password sent to your (non-U2.Com) e-mail address, click here: http://www.U2.Com/login.php?log_mode=recover
1. Question: Is U2 Webmail for paid Subscribers only?
2. Answer: Yes, Webmail is only accessible when you have subscribed and paid for a full U2.Com membership.
1. Question: Can I access my U2 e-mail through a POP e-mail client?
2. Answer: Yes, the instructions are available once you login to your new webmail and click the POP3 instructions.
1. Question: How much mail storage do I have with my U2 Webmail account?
2. Answer: Mail storage is limited to 100 megabytes.
1. Question: Will U2 Webmail work with all Internet Browsers?
2. Answer: Your U2 Webmail account should be accessible through any web browser. If you are experiencing problems, we recommend using an external browser such as Internet Explorer, Firefox, or Safari.
1. Question: Do I own my U2 e-mail address forever?
2. Answer: Your U2 e-mail address is a benefit that coincides with your paid annual U2.Com subscription. You will have to continue your paid U2.Com subscription to keep your U2 e-mail address active.
  
  Managing my account top »
1. Question: How do I login and get started?
2. Answer: If you have registered an account (login name) within these forums, you must login in order to take advantage of the personalization features. To login, look in the upper right-hand corner of your screen for the Login link. This link will take you to a page where you can enter your login name and Password. Keep in mind that the password is always case-sensitive. Once you have entered your Username and Password, you'll be brought to what is called the Start Page. If you have any Private messages, you'll see a flashing envelope at the top left of the menu bar.
1. Question: Why should I register a Login name?
2. Answer: By registering a Login name, you will be able to edit your profile and preferences. We urge you to take advantage of the flexibility to adjust your preference settings to suit your individual tastes. Also only people with registered Usernames can take advantage of the 'New Posts' feature upon each visit.
1. Question: How do I edit my profile?
2. Answer: Click the link on the Menubar. At the bottom of the next screen, you will see options for editing your profile.
1. Question: Why do you ask for two email addresses?
2. Answer: The real email address is used for email notifications, forum subscriptions and to email your password when you request it. The second email address is what other users see when they view your profile.
1. Question: How do I edit my display preferences?
2. Answer: A. There are many aspects of how the Forums are displayed that may be customized. The procedure is similar to that for editing your profile, but in this case, after clicking the COMMUNITY link on the Menu bar, then click on MY HOME, and then FORUM SETTINGS. You can choose how many posts there are per page, and much more. Once saved, these become your default settings. You may edit these preferences again at anytime by going to COMMUNITY > MY HOME > FORUM SETTINGS
  
  Forum and Community top »
1. Question: What are the rules of our Community ?
2. Answer: A. Registration as a User requires acceptance of the following terms and conditions: 1. Participants shall not post any material likely to cause offense; that is protected by copyright, trademark or other proprietary right without the express permission of the owner of such copyright. 2. Participants may not post links to file sharing sites. 3. Participants may not use the Forums to post or transmit advertisements or commercial solicitations of any kind. 4. The appropriate Forum Moderator has the right to edit, censor, delete or otherwise modify ANY posted message. 5. This web site does not verify or guarantee the accuracy of the material posted to the Forums or bear any responsibility for any loss, damage, or other liabilities caused by any posted message. 6. Participants may not post personal information, either of themselves or any other users, this includes personal phone numbers, email addresses, location or physical addresses. 7. Participants may not post harassing, threatening, violent or sexually explicit material.
1. Question: How do I add an image or signature to my message?
2. Answer: A. To add an image or signature to your message, you must have the image already available on a web server or a photo hosting site. This can be an image on your own personal web page, for example. To place an image within a message, simply use the following tag: Go to COMMUNITY > MESSAGE BOARD > FORUM SETTINGS > FORUM SIGNATURE. Enter your desired information, including any images/markup as above. NOTE: To keep the forums loading quickly for everyone, it is recommended that you do not exceed 35k for your signature image size. Signatures that are too big, or break the forum rules will be deleted or edited by the moderators.
1. Question: Can I attach a file to my post?
2. Answer: No. File attachment has been turned off for these boards.
1. Question: What do the Titles represent?
2. Answer: Everyone has a title within the forum. Some titles are based on post count, others are used to denote official representatives of the forum such as Administrators and Moderators or other VIPS in the forums.
1. Question: Why is a post's subject line so important?
2. Answer: The first post of a given topic establishes the subject by which all subsequent replies will be known. Once there's been a reply, the topic subject cannot be subsequently changed. We recommend you make the subject line as descriptive and as specific as possible. The clearer the subject heading, the higher the probability that you will get a response. Deliberately misleading posts will be removed.
1. Question: How do I find posts that may already have the answer to the question I have?
2. Answer: You can do this via the Search link on top of the forum list pages. Various options are available, both for how the search term is specified and for controlling how much of the Forums database you want to search. We do recommend you read the first pages of the forum, as you could find what you are looking for. Repeated posts will be merged.
1. Question: Is there a spellchecker?
2. Answer: No. If you want to be sure that you are word perfect, you'll have to spellcheck your post in some text editor and then cut and paste it into the Forums edit box.
1. Question: How do I layout my posts so there is white space between paragraphs?
2. Answer: By hitting carriage return twice (ENTER KEY) at the points where you want to insert a blank line. If you opt to preview your posts, you get the opportunity to do a further editing before you finally APPROVE the post.
1. Question: What if I make a mistake in my post?
2. Answer: Users can edit their own posts up to 6 hours after they are made. Where the change is substantive, you should mark the post as edited so as to alert viewers to the changed content. For cosmetic changes it's better not to do so.
1. Question: What if I post in the wrong forum?
2. Answer: Let the Forum Administrator know - he/she will be able to move it for you.
1. Question: Can I use html in my posts?
2. Answer: HTML is not enabled at this time.
1. Question: How can I see more or less posts per page?
2. Answer: You can change the number of posts to be displayed per page by editing your profile. Go to Community > Message Board > Forum Settings
1. Question: I'm unable to get the URL tags to work
2. Answer: If the tags are showing up in your text or you're getting a link, but it's to 'http:///', you're including some unwanted spaces in the syntax. Avoid any intervening spaces, and everything will work fine.
  
  Technical and Troubleshooting top »
1. Question: How can I get help with my Subscription?
2. Answer: For US dial 800-615-1324, for International dial +1-916-414-2921
1. Question: I'm having trouble logging in.
2. Answer: This checklist may help you successfully login: 1. Make sure you are entering your password correctly. They are case-sensitive. 2. Ensure that your browser supports cookies; if so, check the security level you are using. High levels of security restriction in certain browsers will automatically reject cookies. In order to use the key features of these forums, you'll need to accept cookies. 3. If you continue to have problems, go to the login page. Enter your Login name in the Login name field and click the 'I forgot my password' button. A temporary password will be generated and emailed to the email address used for the account setup. You MUST enter a Login name in the Login name field before you use this feature.
1. Question: Do I have to accept Cookies?
2. Answer: Yes. Cookies are used to track your Login name/Password and which posts you have read for your current session. Without accepting cookies some functions won't work properly.
  
  Miscellaneous top »
1. Question: I want an autograph/autographed picture: if I write to them, will they send me one?
2. Answer: We're sorry, but currently U2 only signs items for charity.
1. Question: Can I meet the band?
2. Answer: No, although we are the official fanclub we do not arrange introductions.
1. Question: I want Bono to come and speak at an event I am organizing, how do I do that?
2. Answer: You will need to contact the Harry Walker Agency, as they organize his speaking engagements.
1. Question: I am going to Ireland and want to see Bono's/Edge's/Larry's/Adam's house?
2. Answer: We respect the privacy of the band and their familiesso we do not provide their personal information. Posting this information on the forum is cause for account suspension.
1. Question: To what address should I send a fan letter to U2?
2. Answer: U2 World Service, PO Box 1810, Dublin 1, Ireland, or via email to info@numb.ie
  
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