U2.COM FAQs

GENERAL U2.COM MEMBERSHIP QUESTIONS

Q - What are the benefits I receive when I become a U2.com subscriber?
A - The benefits of a U2.com subscription are explained in detail on the Subscribe page. As well as the special content and offers on the subscriber site, paid-up subscribers receive a unique, limited edition gift - updated each year.

Q - How much does it cost to subscribe to U2.com?
A - The Subscription price is $50 per year but existing subscribers pay only $40.00 when they renew their current subscription.

Q - I don't have a credit card, can I purchase a U2.com subscription membership with a check or money order?
A - At this time, we only accept credit cards for payment.

Q - Where do I renew my subscription on the web site?
A - To resubscribe, simply go to: renew.U2.com, login, and follow the renewal instructions.

Q - If my subscription has not yet expired, and I renew my subscription now, what is the expiration date of my new subscription?
A - You can renew your subscription at any time and it will continue for one year after the end of your current subscription term. Please note, your discounted resubscription fee of $40 is valid until the end of your existing subscription term. If you let your subscription term expire you will keep your U2.com profile, but the paid benefits will not apply. To reactivate you will need to purchase a new subscription at $50.

Q - I subscribed to U2.com and received the limited-edition double live CD 'U22' in the summer of 2012. I don't see the latest FIVE bonus download tracks on my Account Info page. Who is eligible for these downloads?

A - The current five bonus downloads, released in the last quarter of 2012, are only available only to those who subscribed or resubscribed after the U22 offer - when 'From the Ground Up: U2.com Music Edition' became the special gift for subscribers. The downloads are available on the Account Info page.

Q - If I renew my U2.com subscription, will I receive a ticket access code for pre-sale tickets?
A - In a touring period, paid-up subscribers receive presale access when tickets go on sale. (The band toured from 2009 to 2011 and there is no information on future live dates at this time.)

Q - After I renew my subscription, can I still use the 25% discount coupon from my previous subscription?
A - Yes. If you have not used your discount coupon it will still be valid up to a year from the date when you first became a subscriber. Please note that you will not be able to use multiple discount coupons on a single order - they are only good for one transaction at a time.

Q - How do I order a U2.com subscription for a friend or relative so that they can also receive 'From The Ground Up: U2.com Music Edition' or a bundle also including 'U22'?
A - Go here, add the gift membership to your Cart, and complete the checkout process.

After you have completed your order, we will send you an electronic gift certificate via e-mail. When you email this certificate to your friend or family member, they can use it to take out their annual subscription to U2.com. Your gift recipient will receive a one-year subscription - from you - and we'll send them a copy of 'From The Ground Up:U2.com Music Edition'. They will also get access-all-areas to the U2.com Subscribers Site.

Q - Can I use my 25% coupon toward my membership fee or a friend's fan club membership?
A - No. Your membership discount offers are only good toward merchandise purchases made in the official U2.com store and are non-transferable.


MEMBERSHIP SIGN UP QUESTIONS

Q - How do I sign up to U2.com?
A - Click on the ‘Subscribe’ link at the top of the page (or just click here for the Subscribe page). When you sign up with U2.com, you can choose free membership or paid membership. Paid membership entitles you to the full benefits of being a U2.com member such as 'U22' the double live album, a U2.com email address, members only discount offers, and access to U2.com community area, exclusive content and more.


U2.COM PROFILE

Q - How do I edit my profile?
A - When you are logged in with either a free or paid account, click on the ACCOUNT INFO button at the top of the page. You can update your profile information from there. Note - user names and display names are not changeable, but please make sure to update your email address, mailing address, etc.

Q - How do I change or request my password?
A - Go here to request a new password.


CONTACT US

If you have questions please call our customer support team at:
1-800-615-1324 (inside the US)
+001-949-333-4820 (outside the US).

Or, you can email us by using the Contact Us form on the right side of this page.

Contact Us