U2.COM FAQs

PRE-SALE & CODE INFO

Q- New pre-sales have just been announced, if I join right now, can I still participate?
A – Yes, you can. Once you subscribe and log in to U2.com and go to the tour page, your pre-sale access code will be displayed on that page immediately. Just enter that code at the ticket site to take part in the pre-sales. As the pre-sales close at 12noon on Friday, give yourself some time once you have subscribed and gotten your pre-sale code, to actually purchase tickets at the ticket site – at least an hour, maybe more.

Q - I am a new subscriber to U2.com, where will I find my unique pre-sale ticketing code ?
A - When you are logged in as a subscriber, you'll find your code on the Tour Page.

Q - I have used my unique pre-sale access code to buy tickets in the first set of shows announced. Can I use it again in pre-sales beginning Wed. 10th December, for the additional dates that have been announced ?
A - No, If you have already bought two tickets in the pre-sales, you have used up your allocation as a subscriber and your presale ticketing code is no longer valid.

Q I only bought one ticket in pre-sales for the first set of shows announced, can I use my code to buy one more ticket to one of the additional shows that have been announced?
A With the exception of the Amsterdam and Stockholm shows (which use a different ticketing system) you can use your code to buy one more ticket. If you bought a ticket for the Amsterdam or Stockholm show, your pre-sale access code will no longer work against these additional shows.

Q - Do I have to be a U2.com Subscriber to participate in the U2.com Tour Ticket presale?
A - Yes, this pre-sale is only for Subscribers of U2.com who have purchased a Subscription. Subscribe here. If you have an existing account, but it has expired, Upgrade here. Or, if you are a paid up subscriber but wish to renew your subscription now, renew here.

Q - When is the latest I can join U2.com to be involved in the Internet ticket pre-sale?
A - Anyone who is a current Subscriber to U2.com can participate when ticket pre-sales take place but those who have been Subscribers longest get the earliest opportunity to enter the pre-sale. 'Experience Subscribers' have access starting on the morning of Day 1 of the pre-sale, 'Innocence Subscribers' have access from the morning of Day 2 of the pre-sale. The pre-sale for each concert closes at Noon / Midday on Day 3. The public ticket sale will start after Day 3 of the pre-sale. The exact times for access are made available on the tour page of U2.com.

Q - How do I know what pre-sale priority group I am?
A - There are two groups of subscribers taking part in the pre-sale and the email you receive with your pre-sale code indicates which group you are in.

Our 'EXPERIENCE' group of longtime subscribers (those who were current, paid-up subscribers on 09/09/2014 12:00:00 PST) have access from the first day of the pre-sale. Your unique pre-sale access code will have a prefix of U215A...

Our 'INNOCENCE' group, who joined as new subscribers or upgraded an expired account after the release of the latest album in September 9, 2014 12:00:00 PST, enter early on the second day. Your unique pre-sale access code will have a prefix of U215B...

Only after this does a public onsale begin. (You may also find which priority group you are in displayed on the Account Info page when logged in.) Please Note: We do not change your subscription category. No exceptions will be made.

Q - What is an Internet pre-sale?
A - An Internet pre-sale is an advance window to access tickets prior to the general public sale of the tickets.

Q - How do I gain access to the U2.com Tour Ticket pre-sale?
A - To gain access to the U2.com Tour Ticket presale you will need your unique and personal Pre-sale Access code that has been allocated to you as an eligible current Subscriber of U2.com. You will be notified of how and when to access the pre-sale ticketing pages via the U2.com Tour page and by email. The pre-sale ticketing links FOR EACH CONCERT will also be available via the Tour page of U2.com once the pre-sale for that concert has started.

Q - Where is my unique Pre-sale Access Code?
A -Your unique Pre-sale Access Code can be found on the U2.com Tour page when you are logged in as a subscriber. In advance of the pre-sales, current paid-up eligible Subscribers to U2.com will be emailed (at the address they registered on the site with) details on how the pre-sale works.

Q - Does the pre-sale start on the same day for all shows?
A - No. Following the tour announcement you will be able to see all the shows that have been announced and the pre-sale start dates for each Subscriber groups - iNNOCENCE or eXPERIENCE - on the tour pages of U2.com.

Q - Do I have to buy my U2 pre-sale tickets in a specific timeframe?
A - U2.com is able to offer Subscribers the chance to access pre-sale tickets in all price-ranges but as capacity in each category may be limited all pre-sale tickets are sold on a 'first-come, first-served' basis. The start and end times for each pre-sale will be displayed on the U2.com Tour page.

Q - How Many Tickets Can I buy?
A - As a paid-up U2.com Subscriber you are eligible to purchase up to TWO tickets across the tour. You can split this up across two shows or just use for a single show.

Please note: due to different ticketing systems in Stockholm and Amsterdam, if you use your code for either of these shows it is valid for only a single transaction. You could buy two tickets for a show in one of these cities but if you bought only one ticket, the code would not work to buy a second ticket.

Q - On Previous Tours, Subscribers have been able to buy up to four tickets ?
A - When the band play outdoors in stadiums, subscriber presale access has been up to four tickets. When the band tour indoors, in arenas, ticket capacity is reduced and subscribers qualify for up to two tickets. In 2015 the band are playing indoor arenas.

Q - If I miss the pre-sale for the show of my choice am I able to use my unique U2.com ticket access code for that show?
A - No. After the pre-sale has ended for a show, any remaining tickets allocated for the pre-sale for that show, will go on sale to the general public. The links to the ticket vendors that are selling tickets for the public ticket sale will be available on the tour page of U2.com. If there are subsequent pres-sales then your unused code will still be eligible to take part in presales for alternative U2 2015 concerts.

Q - How much do the U2.com pre-sale tickets cost?
A - Any tickets purchased during the pre-sale will cost the same as the tickets available during the public sale and any charges made by the local ticket vendors will also be the same. The U2.com pre-sale privilege gives you advanced access to tickets, it does not provide you a discount on ticket prices or charges.

Q - Does a Subscription to U2.com guarantee I can purchase tickets?
A - No. U2.com pre-sales provide early access but cannot guarantee tickets. Tickets are sold on a first come, first served basis.

Q - If I don't use my pre-sale ticketing access code in presales for shows announced on December 3rd, will the code still be valid for use if/when other dates are announced - such as the Dublin shows, details of which are still to be revealed ?
A - Yes. Your un-used pre-sale ticketing access code will be valid to use if further shows are announced.

Q - New presales have been announced, if I renew my subscription early, will I get a new pre-sale code?
A – No, once a code has been assigned to a subscriber, and that code is used, no new code will be issued no matter how many times you renew.

Q – I bought my 2 tickets during the presale, can I buy more in the public sale?
A – Yes, rules for pre-sales do not affect public / general sales.

TICKET PURCHASING

Q. Ticketmaster system is telling my code pre-sale code was used when it was definitely not used. What can I do?
A. Contact Ticketmaster Customer Support for issues you are having with their ticketing site. 1-800-653-8000 | customer_support@ticketmaster.com | http://www.ticketmaster.com/h/customer-service.html

Q - How much do the U2.com presale tickets cost?
A - Any tickets purchased during the presale will cost the same as the tickets available during the public sale and any charges made by the local ticket vendors will also be the same. The U2.com presale privilege gives you advanced access to tickets, it does not provide you a discount on ticket prices or charges.

Q - How do I enter my personal presale code to take part in the presale?
A - When the presale for your chosen show opens, you will need to visit the presale ticketing page for the ticket vendor selling presale tickets for that show. On the presale ticketing page of the ticket vendor, there will be a box for you to enter your code. The links for the ticketing vendor presale ticketing pages will be notified to you via the registered email address that you provided to U2.com. The links will also be available on the tour pages of U2.com

Q - Once I have ordered will I receive an order confirmation?
A - Most ticket companies provide an online order reference number as confirmation of your purchase.

Q - If I have any questions concerning my purchase can I contact someone?
A - You must always contact the customer services of the ticket vendor from whom you made your purchase.

Q - Can I get replacement tickets if I lose my tickets?
A - Policy concerning lost tickets can vary from venue to venue so contact the customer service department of the ticket company you purchased from to discuss your options.

Q - Once I have purchased, when will I receive my tickets?
A - Tickets are sent out well in advance of the show. If you haven't received your tickets 7 days prior to your show please call the customer service department of the ticket vendor from whom you purchased your tickets. Any anticipated delays in ticket delivery will be posted on the event purchase page.

Q - If I don't use my presale ticketing access code in presales for shows announced on December 3rd, will the code still be valid for use if/when other 2015 dates are announced - such as the Dublin shows, details of which are still to be revealed ?
A - Yes. Your un-used presale ticketing access code will be valid to use in further shows announced for 2015.

Q - How can I purchase tickets for disabled access?
A - In North America you can click the accessible seating icon on the 'event detail' page, and fill out a form, which sends an email request to Ticketmaster's e-care for handling. The form contains a field to accept your access code. If you are booking tickets for European shows and you require special needs seating please follow the instructions on the relevant page of the website that is selling the tickets for the show of your choice.

UPDATE: For the venues featuring in the additional dates this is the information: In Stockholm seats for Special Access/Wheelchairs are only sold through the callcenter +46 77 131 00 00; in Berlin please contact Bettina Erdmann/Semmel Concerts (Tel.: +49.30.88708922 Email: erdmann.bettina@semmel.de ); in Paris contact Bercy Arena by calling + 33 892 340 490 and in Amsterdam special access tickets are available on the site when you buy tickets. In North America you can locate special access seating at all of the venues during the pre-sales.

CUSTOMER SUPPORT / HELP FOR TICKETING SITES:
Stockholm
Paris
Berlin
Amsterdam
North America shows / Ticketmaster
Montreal

GENERAL U2.COM MEMBERSHIP QUESTIONS

Q - What are the benefits I receive when I become a U2.com subscriber?
A - The benefits of a U2.com subscription are explained in detail on the Subscribe page. As well as the special content and offers on the subscriber site, paid-up subscribers receive a limited edition gift (this year a classic live set from 1980 on double vinyl) can take 25% off their first purchase in our Store and when the band head out on tour, gain access to ticket pre-sales.

Q - How much does it cost to subscribe to U2.com?
A - The Subscription price is $50 per year but existing subscribers pay only $40.00 when they renew their current subscription.

Q - I don't have a credit card, can I purchase a U2.com subscription membership with a check or money order?
A - At this time, we only accept credit cards for payment.

Q - Where do I renew my subscription on the web site?
A - To resubscribe, simply go to: renew.U2.com, login, and follow the renewal instructions.

Q - If my subscription has not yet expired, and I renew my subscription now, what is the expiration date of my new subscription?
A - You can renew your subscription at any time and it will continue for one year after the end of your current subscription term. Please note, your discounted resubscription fee of $40 is valid until the end of your existing subscription term. If you let your subscription term expire you will keep your U2.com profile, but the paid benefits will not apply. To reactivate you will need to purchase a new subscription at $50.

Q - If I renew my U2.com subscription, will I receive a ticket access code for pre-sale tickets?
A -In a touring period, paid-up subscribers receive an opportunity to enter a special ticket presale.

Q - After I renew my subscription, can I still use the 25% discount coupon from my previous subscription?
A - Yes. If you have not used your discount coupon it will still be valid up to a year from the date when you first became a subscriber. Please note that you will not be able to use multiple discount coupons on a single order - they are only good for one transaction at a time.

Q - How do I order a U2.com subscription for a friend or relative so that they can also receive the Double Vinyl Live Set or the book 'North Side Stories' or a bundle including both of these gifts ?
A - Go here, add the gift membership to your Cart, and complete the checkout process.

After you have completed your order, we will send you an electronic gift certificate via e-mail. When you email this certificate to your friend or family member, they can use it to take out their annual subscription to U2.com. Your gift recipient will receive a one-year subscription - from you - and we'll send them a copy of the Double Vinyl Live Set (on release in Spring 2015) or the book 'North Side Stories' (immediately). They will also get access-all-areas to the U2.com Subscribers Site.

Q - Can I use my 25% coupon toward my membership fee or a friend's fan club membership?
A - No. Your membership discount offers are only good toward merchandise purchases made in the official U2.com store and are non-transferable.

MEMBERSHIP SIGN UP QUESTIONS

Q - How do I sign up to U2.com?
A - Click on the Sign up / Sign In link at the top of the page (or just click here for the Subscribe page). When you sign up with U2.com, you can choose free membership or paid membership. Paid membership entitles you to the full benefits of being a U2.com member such as 'U22' the double live album, a U2.com email address, members only discount offers, and access to U2.com community area, exclusive content and more.

U2.COM PROFILE

Q - How do I edit my profile?
A - When you are logged in with either a free or paid account, click on the ACCOUNT INFO button at the top of the page. You can update your profile information from there. Note - user names and display names are not changeable, but please make sure to update your email address, mailing address, etc.

Q - How do I change or request my password?
A - Go here to request a new password.

CONTACT US
If you have questions please call our customer support team at:
1-800-615-1324 (inside the US)
+001-949-333-4820 (outside the US).

Or, you can email us by using the Contact Us form on the right side of this page.

Contact Us