U2.COM FAQs

CUSTOMER SERVICE INFO

U2.com questions please call our customer support team at:
(855) 867-5297 (inside the US)
+1(949) 333-4820 (outside the US)

Or, you can email us by using the Contact Us form on the right side of this page.

For ticketing/transaction issues, you can contact the venue Customer Support teams:
NL
DE
ES
DK
FR

EU / UK PRESALE INFO

Will there be Verified Subscriber / Verified Fan for the U2eiTour presales for shows in EU/UK?
No. Verified Subscriber / Verified Fan process was only for the North America presales.

Who qualifies to get a presale code?
Subscribers who did not purchase 2 tickets for the North America #U2eiTour dates, and Subscribers who renewed their subscription after using a code to purchase tickets to the #U2eiTour North America last year. (Note – subscribers can only renew within 30 days of your expiration date.) Updated Jan. 17.

How will I receive my presale access code?
Your unique presale access code will be displayed on the Tour page as well as the Account Info page.

How do I know what priority Presale group I’m in?
There are two Subscriber Presale groups participating in these Presales. Please refer to your U2.com Subscriber profile for more details on your designated Presale group and time.

The eXPERIENCE Group of longtime Subscribers are members who were current, paid Subscribers on December 24, 2016 and have maintained their paid status without lapsing. These Subscribers will have access on the first day of the Subscriber Presale and will use a Presale access code to unlock ticket inventory. The codes will use the prefix: U2EIA followed by a unique (x) digit access code.

The iNNOCENCE Group are Subscribers who joined or upgraded an expired account after December 25, 2016. These Subscribers will have access on the second day of the Subscriber Presale and will use a Presale access code to unlock ticket inventory. The codes will use the prefix: U2EIB followed by a unique (x) digit access code.

How many tickets can I buy in the presale for U2eiTour European dates?
U2.com Subscribers can use their presale code to buy up to 2 tickets in one transaction for one show.

Does a Subscription to U2.com guarantee I can purchase tickets?
No. U2.com presales provide early access but cannot guarantee tickets. Tickets are sold on a first come, first served basis.

Are you going to send me marketing messages via SMS?
No. SMS message were for the North America shows and will not be used for EU/UK shows. We do plan to email subscribers codes and info the night before your presales begin.

GENERAL U2.COM MEMBERSHIP QUESTIONS

What is the status with the 2017 subscriber gift ?
Following dispatch of initial orders, there were unexpected delays in production of the four 10” discs which form the new limited edition collection The Joshua Tree Singles Vinyl Collection: 1987 & 2017. Production is now underway again and dispatch of the gift will begin again in early February. We’ll email you as soon as your copy hits the post so that you know when to expect it. Don’t forget, qualifying Subscribers can download all 8 tracks today from the Account Info page.

Can you explain more about the ‘REDEEM’ process with the 2017 Subscriber gift ?
If you selected one of the packages that include this new gift, now called The Joshua Tree Singles Vinyl Collection: 1987 & 2017, we want to make sure we have your correct mailing address so that the gift gets to you. You'll find the ‘REDEEM' button on your Profile page and the process is simple. 1) make sure your address is the one you currently use. If it’s wrong, update it; 2) click the ‘REDEEM’ button, which opens a new tab, showing your order in the Shop; 3) Click 'PROCESS ORDER’ and you’ll be sent a confirmation email. 'The Joshua Tree Singles Collection: 1987 & 2017' will be on its way to you this Autumn. That’s it.

I can’t see the ‘REDEEM’ button on my profile page.
Only those who selected a subscription package that include this new gift for 2017 gift will see the ‘REDEEM’ button on their profile page. If you opted for the Serigraph Set or the double vinyl 'Another Time, Another Place’, the button won’t appear on your Profile page. (But, if you selected either of the ‘premium packages, the REDEEM button will display. Again, those premium packages are: 2017 gift + the serigraph set; the 2017 gift + the double vinyl.)

What are the benefits I receive when I become a U2.com subscriber?
You’ll find all the benefits of an annual subscription on our Subscribe Page.

How much does it cost to subscribe to U2.com?
The Subscription price is $50 per year but existing subscribers pay only $40.00 when they renew their current subscription.

I don't have a credit card, can I purchase a U2.com subscription membership with a check or money order?
At this time, we only accept credit cards for payment.

Where do I renew my subscription on the web site?
To resubscribe, simply go to: renew.U2.com, login, and follow the renewal instructions.

If my subscription has not yet expired, and I renew my subscription now, what is the expiration date of my new subscription?
You can renew your subscription at any time and it will continue for one year after the end of your current subscription term. Please note, your discounted resubscription fee of $40 is valid until the end of your existing subscription term. If you let your subscription term expire you will keep your U2.com profile, but the paid benefits will not apply. To reactivate you will need to purchase a new subscription at $50.

If I renew my U2.com subscription, will I receive a ticket access code for presale tickets?
In a touring period, paid-up subscribers receive an opportunity to enter a special ticket presale.

After I renew my subscription, can I still use the 25% discount coupon from my previous subscription?
Yes. If you have not used your discount coupon it will still be valid up to a year from the date when you first became a subscriber. Please note that you will not be able to use multiple discount coupons on a single order - they are only good for one transaction at a time.

How do I order a U2.com subscription for a friend or relative so that they can also receive the Special 2018 Subscription Gift (to be announced in 2018) or the The Joshua Tree Singles Vinyl Collection: 1987 & 2017' or a bundle including two of these gifts ?
Go here, add the gift membership to your Cart, and complete the checkout process.

After you have completed your order, we will send you an electronic gift certificate via e-mail. When you email this certificate to your friend or family member, they can use it to take out their annual subscription to U2.com. Your gift recipient will receive a one-year subscription - from you - and we'll send them a copy of the the Special 2017 Subscription Gift (when it is released later in 2017) or Double Vinyl Live Set (immediately) or the book 'North Side Stories' (immediately). They will also get access-all-areas to the U2.com Subscribers Site.

Can I use my 25% coupon toward my membership fee or a friend's fan club membership?
No. Your membership discount offers are only good toward merchandise purchases made in the official U2.com store and are non-transferable.


MEMBERSHIP SIGN UP QUESTIONS

How do I sign up to U2.com?
Click on the Sign up / Sign In link at the top of the page (or just click here for the Subscribe page). When you sign up with U2.com, you can choose free membership or paid membership. Paid membership entitles you to the full benefits of being a U2.com member such as 'U22' the double live album, a U2.com email address, members only discount offers, and access to U2.com community area, exclusive content and more.


U2.COM PROFILE

How do I edit my profile?
When you are logged in with either a free or paid account, click on the ACCOUNT INFO button at the top of the page. You can update your profile information from there. Note - user names and display names are not changeable, but please make sure to update your email address, mailing address, etc.

How do I change or request my password?
Go here to request a new password.


CONTACT US

U2.com questions please call our customer support team at:
(855) 867-5297 (inside the US)
+1(949) 333-4820 (outside the US)

Or, you can email us by using the Contact Us form on the right side of this page.

Contact Us