Q – I renewed my subscription after October 1, 2015 and selected a gift I had received previously. Will I be sent the 2016 gift once it’s available?
A – Yes, we’re now not dispatching gifts with renewals after October 1, 2015 but all those who have renewed will automatically receive the new 2016 gift once that’s available in 2016.

Q – I let my subscription lapse after October 1, 2015. Is it correct that my subscription has now been re-activated and will now expire on Sunday, Jan 31, 2016?
A – Yes, if you did not renew after October 1, 2015, we have re-activated your subscription and it will now expire on Sunday, Jan 31, 2016. We wanted to make sure you had all the information on the 2016 subscription offer before deciding whether or not to renew.

Q – Even though you have extended my subscription until the end of January, if I renew now anyway - so there’s no risk of me forgetting nearer the time - will I get the 2016 gift once it’s available?
A – We suggest waiting to renew your subscription until the new 2016 offer is announced in January. We’ll be emailing you with that information and you can then decide if you want to renew. (If you do renew now, we won’t be dispatching gifts related to earlier offers - such as the double vinyl album Another Time Another Place or the book North Side Story. )

Q – I have already renewed my subscription after October 1, 2015… when will that subscription term end?
A - If you’ve already resubscribed for 2016 AND your expiration date was between Oct 1, 2016 and Jan 31, 2017, you’ll also receive an extension. Your renewed subscription term will now end on January 31, 2017 and you’ll be sent the 2016 subscription gift once this is available.

Q – My subscription lapsed on or after October 1, 2015, and I understand you are re-activating my subscription to now expire on Jan 31, 2016. Does this affect my priority group as a subscriber?
A – No. Subscribers will remain in the the priority group they were in before this extension.


Q - What are the benefits I receive when I become a U2.com subscriber?
A - The benefits of a U2.com subscription are explained in detail on the Subscribe page. As well as the special content and offers on the subscriber site, paid-up subscribers receive a limited edition gift (this year a classic live set from 1980 on double vinyl) can take 25% off their first purchase in our Store and when the band head out on tour, gain access to ticket pre-sales.

Q - How much does it cost to subscribe to U2.com?
A - The Subscription price is $50 per year but existing subscribers pay only $40.00 when they renew their current subscription.

Q - I don't have a credit card, can I purchase a U2.com subscription membership with a check or money order?
A - At this time, we only accept credit cards for payment.

Q - Where do I renew my subscription on the web site?
A - To resubscribe, simply go to: renew.U2.com, login, and follow the renewal instructions.

Q - If my subscription has not yet expired, and I renew my subscription now, what is the expiration date of my new subscription?
A - You can renew your subscription at any time and it will continue for one year after the end of your current subscription term. Please note, your discounted resubscription fee of $40 is valid until the end of your existing subscription term. If you let your subscription term expire you will keep your U2.com profile, but the paid benefits will not apply. To reactivate you will need to purchase a new subscription at $50.

Q - If I renew my U2.com subscription, will I receive a ticket access code for pre-sale tickets?
A -In a touring period, paid-up subscribers receive an opportunity to enter a special ticket presale.

Q - After I renew my subscription, can I still use the 25% discount coupon from my previous subscription?
A - Yes. If you have not used your discount coupon it will still be valid up to a year from the date when you first became a subscriber. Please note that you will not be able to use multiple discount coupons on a single order - they are only good for one transaction at a time.

Q - How do I order a U2.com subscription for a friend or relative so that they can also receive the Double Vinyl Live Set or the book 'North Side Stories' or a bundle including both of these gifts ?
A - Go here, add the gift membership to your Cart, and complete the checkout process.

After you have completed your order, we will send you an electronic gift certificate via e-mail. When you email this certificate to your friend or family member, they can use it to take out their annual subscription to U2.com. Your gift recipient will receive a one-year subscription - from you - and we'll send them a copy of the Double Vinyl Live Set (on release in Spring 2015) or the book 'North Side Stories' (immediately). They will also get access-all-areas to the U2.com Subscribers Site.

Q - Can I use my 25% coupon toward my membership fee or a friend's fan club membership?
A - No. Your membership discount offers are only good toward merchandise purchases made in the official U2.com store and are non-transferable.

Q – Who is eligible to download advance tracks from ‘Another Time, Another Place’?
A – When you took out your annual subscription (new or renewed), if you selected the ‘Annual Subscription Package: Another Time, Another Place’ OR the ‘Premium Subscription: Another Time, Another Place & Book’, then you are eligible for the downloads. (If you selected ‘Annual Subscription: North Side Story’ you are not eligible for the downloads.)


Q - How do I sign up to U2.com?
A - Click on the Sign up / Sign In link at the top of the page (or just click here for the Subscribe page). When you sign up with U2.com, you can choose free membership or paid membership. Paid membership entitles you to the full benefits of being a U2.com member such as 'U22' the double live album, a U2.com email address, members only discount offers, and access to U2.com community area, exclusive content and more.


Q - How do I edit my profile?
A - When you are logged in with either a free or paid account, click on the ACCOUNT INFO button at the top of the page. You can update your profile information from there. Note - user names and display names are not changeable, but please make sure to update your email address, mailing address, etc.

Q - How do I change or request my password?
A - Go here to request a new password.

If you have questions please call our customer support team at:
+1-855 867-5297 (inside the US)
+001-949-333-4825 (outside the US).

Or, you can email us by using the Contact Us form on the right side of this page.

Contact Us