U2.COM FAQs

CUSTOMER SERVICE INFO

U2.com questions please call our customer support team at:
(855) 867-5297 (inside the US)
+1(949) 333-4820 (outside the US)

Or, you can email us by using the Contact Us form on the right side of this page.

What is the Verified Subscriber presale and why do I have to do all these steps? I’ve been a member for a number of years and have never had to do this before.
U2 cares about their fans and they are committed to making every effort possible towards getting tickets into the hands of fans only. Not scalpers or bots. So they're using Ticketmaster’s #VerifiedFan platform to make sure all Subscribers wanting to participate in the presale are real fans like you and not bots or scalpers.

What do I need to do to register for the fan club/Verified Subscriber Presale?
Once you’re logged in to U2.com, go to the Acount Info page and you’ll see all the steps on the left side of the page. All qualifying members must take the following steps:

1 - Connect your (U.S. + Canada) Ticketmaster account with your U2.com account. If you do not have a Ticketmaster account, you must create one to move forward and can do so from this screen.

2 - Enter your valid mobile number where you can receive SMS messages that relate to your presale code. You do not need to enter the country code, be sure to select the correct flag from the dropdown.

3 - Agree to receive SMS messages by clicking the checkbox at the bottom of the form.

Be sure to click ‘SUBMIT’ once you complete these steps.

As you complete each step (and submit for the form elements), the lock icon and corresponding description will disappear. You will see a green “SETUP COMPLETE” box once all steps have been completed.

What is the time frame I need to register to become a Verified U2.com Subscriber for these North American shows?
Registration begins Wednesday, November 1 at 1PM ET / 10AM PT and ends on Sunday, November 12 at 10PM ET / 7PM PT.

I am a U2.com subscriber, am I registered for the North American presale?
You must complete all the steps on the Acount Info page in order to be eligible for the Verified Subscriber presale for North America. Once you complete all the steps, you will see a green “SETUP COMPLETE” box on the page.

I have an active U2.com subscription and did not purchase tickets using my unique presale access code for The Joshua Tree Tour 2017 dates, will I have access to the U2eiTour presale?
Subscribers that purchased one of the 2017 Joshua Tree subscription offers AND have not used their presale access code to purchase tickets to The Joshua Tree Tour will be eligible to be verified for this upcoming presale.

I have an active U2.com subscription and I purchased 4 tickets using a presale code during The Joshua Tree Tour 2017, will I have access to the U2eiTour presale?
Members who used their presale access code to purchase tickets to The Joshua Tree Tour 2017 MUST renew early and select one of the 2018 packages to be eligible to be verified for the upcoming eXPERIENCE + iNNOCENCE 2018 presale.

I have an active U2.com subscription and purchased tickets to the Joshua Tree tour using my unique Presale access code. Do I have access to the eXPERIENCE + iNNOCENCE 2018 Presale?
If you purchased one (1) or more tickets to the Joshua Tree tour using your U2.com unique Presale access code, you will have to renew your membership early and purchase one of the 2018 U2.com Subscriber offers to access this Presale. This applies to Subscribers that purchased 1, 2, or 3 tickets, as well as the 4 ticket limit.

Once I complete all the steps on the Account Info page, will I have access to the U2.com Verified Subscriber presale?
All subscribers who complete the required steps and are verified will be equally eligible to receive an invitation for the U2.com Subscriber Presale.

If I live outside U.S. + Canada, do I have to complete all the steps to participate in the Verified Subscriber Presale?
Yes. To be eligible you must complete all steps on your Profile page and you’ll know you’re all set when you see a green “SETUP COMPLETE” box on the page.

Is the Verified Subscriber presale/registration the same as the Verified Fan or Verified Citi?
No, Verified Subscriber presale is for U2.com Subscribers ONLY. Verified Citi is exclusive to Citi card holders. Ticketmaster Verified Fan is also unique, and is open to the public to register free of charge. Verified U2.com Subscribers will have first access to tickets.

When will I find out if I have access to the Subscriber Presale?
Plan to hear from us the evening before the start of the Presale. You’ll receive an email with more details about the Subscriber Presale and how to prep for your purchase.

How will I receive my presale access code?
You will receive your Subscriber presale access code on the morning of your presale via SMS on the mobile phone number you provided on your U2.com profile.

Why am I being asked to use Facebook Connect, I have been a fan for years?
Facebook Connect has been on U2.com for several years and provides an easier way to quickly log into your account. Facebook Connect is not tied to the subscriber Verification process nor is it a replacement to link your Ticketmaster account.

Why can’t I connect my ticketmaster.co.uk account as I don't have a ticketmaster.com account?
This Presale and verification process is for U2 shows in U.S. + Canada only. If you wish to attend a show in U.S. + Canada, please enter your North American Ticketmaster account info or create one in advance.

How do I know what priority Presale group I’m in?
There are two Subscriber Presale groups participating in these Presales. Please refer to your U2.com Subscriber profile for more details on your designated Presale group and time.

The eXPERIENCE Group of longtime Subscribers are members who were current, paid Subscribers on December 24, 2016 and have maintained their paid status without lapsing. These Subscribers will have access on the first day of the Verified Subscriber Presale and will use a Presale access code to unlock ticket inventory. The codes will use the prefix: UA followed by a unique (x) digit access code.

The iNNOCENCE Group are Subscribers who joined or upgraded an expired account after December 25, 2016. These Subscribers will have access on the second day of the Verified Subscriber Presale and will use a Presale access code to unlock ticket inventory. The codes will use the prefix: UB followed by a unique (x) digit access code.

How Many Tickets can I buy? What is the ticket limit?
Verified U2.com Subscriber can purchase 2 tickets for any U2eiTour show(s)

Does a Subscription to U2.com guarantee I can purchase tickets?
No. U2.com presales provide early access but cannot guarantee tickets. Tickets are sold on a first come, first served basis.

Are you going to send me marketing messages via SMS?
We’ll keep it to a minimum, primarily to communicate U2.com Verified Subscriber Presale instructions and access code details.

Can I register for other Verified Presales if I participate in the Verified Subscriber Presale, like Verified Citi and Verified Fan?
Yes, you may register for the other Presales in addition to the U2.com Verified Subscriber Presale. Please note, registration does not guarantee you will be verified, receive a code, or have the ability to purchase tickets through the other Presales.

Is the Verified Subscriber Presale/registration the same as the Verified Fan or Verified Citi?
No, Verified Subscriber Presale is only for U2.com Subscribers. The Citi U2 Presale is exclusive to Citi cardmembers. Ticketmaster Verified Fan is also unique, and is open to the public to register free of charge. Verified U2.com Subscribers will have the first access to tickets.


GENERAL U2.COM MEMBERSHIP QUESTIONS

Q – Can you explain more about the ‘REDEEM’ process with the 2017 Subscriber gift ?
A - If you selected one of the packages that include this new gift, now called The Joshua Tree Singles Vinyl Collection: 1987 & 2017, we want to make sure we have your correct mailing address so that the gift gets to you. You'll find the ‘REDEEM' button on your Profile page and the process is simple. 1) make sure your address is the one you currently use. If it’s wrong, update it; 2) click the ‘REDEEM’ button, which opens a new tab, showing your order in the Shop; 3) Click 'PROCESS ORDER’ and you’ll be sent a confirmation email. 'The Joshua Tree Singles Collection: 1987 & 2017' will be on its way to you this Autumn. That’s it.

Q – I can’t see the ‘REDEEM’ button on my profile page.
A – Only those who selected a subscription package that include this new gift for 2017 gift will see the ‘REDEEM’ button on their profile page. If you opted for the Serigraph Set or the double vinyl 'Another Time, Another Place’, the button won’t appear on your Profile page. (But, if you selected either of the ‘premium packages, the REDEEM button will display. Again, those premium packages are: 2017 gift + the serigraph set; the 2017 gift + the double vinyl.)

Q - What are the benefits I receive when I become a U2.com subscriber?
A - You’ll find all the benefits of an annual subscription on our Subscribe Page.

Q - How much does it cost to subscribe to U2.com?
A - The Subscription price is $50 per year but existing subscribers pay only $40.00 when they renew their current subscription.

Q - I don't have a credit card, can I purchase a U2.com subscription membership with a check or money order?
A - At this time, we only accept credit cards for payment.

Q - Where do I renew my subscription on the web site?
A - To resubscribe, simply go to: renew.U2.com, login, and follow the renewal instructions.

Q - If my subscription has not yet expired, and I renew my subscription now, what is the expiration date of my new subscription?
A - You can renew your subscription at any time and it will continue for one year after the end of your current subscription term. Please note, your discounted resubscription fee of $40 is valid until the end of your existing subscription term. If you let your subscription term expire you will keep your U2.com profile, but the paid benefits will not apply. To reactivate you will need to purchase a new subscription at $50.

Q - If I renew my U2.com subscription, will I receive a ticket access code for presale tickets?
A -In a touring period, paid-up subscribers receive an opportunity to enter a special ticket presale.

Q - After I renew my subscription, can I still use the 25% discount coupon from my previous subscription?
A - Yes. If you have not used your discount coupon it will still be valid up to a year from the date when you first became a subscriber. Please note that you will not be able to use multiple discount coupons on a single order - they are only good for one transaction at a time.

Q - How do I order a U2.com subscription for a friend or relative so that they can also receive the Special 2017 Subscription Gift (to be announced in early 2017) or the Double Vinyl Live Set or the book 'North Side Stories' or a bundle including two of these gifts ?
A - Go here, add the gift membership to your Cart, and complete the checkout process.

After you have completed your order, we will send you an electronic gift certificate via e-mail. When you email this certificate to your friend or family member, they can use it to take out their annual subscription to U2.com. Your gift recipient will receive a one-year subscription - from you - and we'll send them a copy of the the Special 2017 Subscription Gift (when it is released later in 2017) or Double Vinyl Live Set (immediately) or the book 'North Side Stories' (immediately). They will also get access-all-areas to the U2.com Subscribers Site.

Q - Can I use my 25% coupon toward my membership fee or a friend's fan club membership?
A - No. Your membership discount offers are only good toward merchandise purchases made in the official U2.com store and are non-transferable.


MEMBERSHIP SIGN UP QUESTIONS

Q - How do I sign up to U2.com?
A - Click on the Sign up / Sign In link at the top of the page (or just click here for the Subscribe page). When you sign up with U2.com, you can choose free membership or paid membership. Paid membership entitles you to the full benefits of being a U2.com member such as 'U22' the double live album, a U2.com email address, members only discount offers, and access to U2.com community area, exclusive content and more.


U2.COM PROFILE

Q - How do I edit my profile?
A - When you are logged in with either a free or paid account, click on the ACCOUNT INFO button at the top of the page. You can update your profile information from there. Note - user names and display names are not changeable, but please make sure to update your email address, mailing address, etc.

Q - How do I change or request my password?
A - Go here to request a new password.


CONTACT US

U2.com questions please call our customer support team at:
(855) 867-5297 (inside the US)
+1(949) 333-4820 (outside the US)

Or, you can email us by using the Contact Us form on the right side of this page.

Contact Us