U2.COM FAQs

CUSTOMER SERVICE INFO

If you have U2.com questions please call our customer support team at:
1-800-615-1324 (inside the US)
+001-949-333-4820 (outside the US).

Or, you can email us by using the Contact Us form on the right side of this page.

If you have questions with ticket purchasing or using your presale access code, please contact the ticketing site Customer Service team directly:
North America 1-800-653-8000
United Kingdom
Amsterdam
Paris
Rome

 
TOP FAQs

Q – Can you explain more about the ‘REDEEM’ process with the 2017 Subscriber gift ?
A - If you selected one of the packages that include this new gift, now called The Joshua Tree Singles Vinyl Collection: 1987 & 2017, we want to make sure we have your correct mailing address so that the gift gets to you. You'll find the ‘REDEEM' button on your Profile page and the process is simple. 1) make sure your address is the one you currently use. If it’s wrong, update it; 2) click the ‘REDEEM’ button, which opens a new tab, showing your order in the Shop; 3) Click 'PROCESS ORDER’ and you’ll be sent a confirmation email. 'The Joshua Tree Singles Collection: 1987 & 2017' will be on its way to you this Autumn. That’s it.

Q – I can’t see the ‘REDEEM’ button on my profile page.
A – Only those who selected a subscription package that include this new gift for 2017 gift will see the ‘REDEEM’ button on their profile page. If you opted for the Serigraph Set or the double vinyl 'Another Time, Another Place’, the button won’t appear on your Profile page. (But, if you selected either of the ‘premium packages, the REDEEM button will display. Again, those premium packages are: 2017 gift + the serigraph set; the 2017 gift + the double vinyl.)

Q - If someone has part-used their presale code in the week 1 presales, will they be able to use the rest of it on week 2 presales?
A - YES, up to a maximum of four tickets per subscriber.

Q - If I purchased 4 tickets for shows last week, do I qualify for 4 more tickets for recently shows announced for this week during the presales?
A – No… the 4 ticket limit applies to shows that were announced last week and the recently announced shows this week.

Q - How do I gain access to the U2.com Tour Ticket presale?
A - To gain access to the U2.com Tour Ticket presale you will need your unique and personal presale Access code that has been allocated to you as an eligible current Subscriber of U2.com. You will be notified of how and when to access the presale ticketing pages via the U2.com Tour page and by email. The presale ticketing links FOR EACH CONCERT will also be available via the Tour page of U2.com once the presale for that concert has started.

Q - How Many Tickets can I buy? What is the ticket limit?
A - As a paid-up U2.com Subscriber you are eligible to purchase up to FOUR (4) tickets for any show or combination of shows (for example you can purchase 2 tickets for a show in New York and 2 tickets for a show in San Francisco, or 1 ticket for New York, 1 ticket for San Francisco, 1 ticket for London and 1 ticket for Rome.) All ticketing code use is audited and anyone found to be abusing presale privileges risks cancellation of ticket purchases and U2.com subscription.

Q - Does a Subscription to U2.com guarantee I can purchase tickets?
A - No. U2.com presales provide early access but cannot guarantee tickets. Tickets are sold on a first come, first served basis.


Q - How do I enter my personal presale code to take part in the presale?
A - When the presale for your chosen show opens, you will need to visit the presale ticketing page for the ticket vendor selling presale tickets for that show. On the presale ticketing page of the ticket vendor, there will be a box for you to enter your code. The links for the ticketing vendor presale ticketing pages will be notified to you via the registered email address that you provided to U2.com. The links will also be available on the tour pages of U2.com
 
PRESALE & CODE INFO

Q - Do I have to be a U2.com Subscriber to participate in the U2.com Tour ticket presale?
A - Yes, this presale is only for Subscribers of U2.com who have purchased a Subscription. Subscribe here. If you have an existing account, but it has expired, Upgrade here. Or, if you are a paid up subscriber but wish to renew your subscription now, renew here.

Q - When is the latest I can join U2.com to be involved in the Internet ticket presale?
A - Anyone who is a current Subscriber to U2.com can participate when ticket presales take place but those who have been Subscribers longest get the earliest opportunity to enter the presale. 'Red Hill Group' have access starting on the morning of Day 1 of the presale, 'Wires Group' have access from the morning of Day 2 of the presale. The exact times for access are made available on the tour page of U2.com.

Q - How do I know what presale priority group I am?
A - There are two groups of subscribers taking part in the presale and the email you receive with your presale code indicates which group you are in.

Our 'Red Hill Group' of longtime subscribers (those who were current, paid-up subscribers on 24 Dec, 2016, have access from the first day of the presale. Your unique presale access code will have a prefix of U2JTA...

Our 'Wires Group', who joined as new subscribers or upgraded an expired account after the release of the Merry Chrsitmas video on 25 Dec, 2016, enter early on the second day. Your unique presale access code will have a prefix of U2JTB...

Only after this does a public onsale begin. (You may also find which priority group you are in displayed on the Account Info page when logged in.) Please Note: We do not change your subscription category. No exceptions will be made.

Q - What is an Internet presale?
A - An Internet presale is an advance window to access tickets prior to the general public sale of the tickets.

Q - How do I gain access to the U2.com Tour Ticket presale?
A - To gain access to the U2.com Tour Ticket presale you will need your unique and personal presale Access code that has been allocated to you as an eligible current Subscriber of U2.com. You will be notified of how and when to access the presale ticketing pages via the U2.com Tour page and by email. The presale ticketing links FOR EACH CONCERT will also be available via the Tour page of U2.com once the presale for that concert has started.

Q - Where is my unique presale Access Code?
A -Your unique presale Access Code can be found on the Tour page of U2.come when you are logged in as a subscriber. In advance of the presales, current paid-up eligible Subscribers to U2.com will be emailed (at the address they registered on the site with) details on how the presale works, including a unique presale access code they will need to use to take part.

Q - Do I have to buy my U2 presale tickets in a specific timeframe?
A - U2.com is able to offer Subscribers the chance to access presale tickets in all price-ranges but as capacity in each category may be limited all presale tickets are sold on a 'first-come, first-served' basis. The start and end times for each presale will be displayed on the U2.com Tour page.

Q - How Many Tickets can I buy? What is the ticket limit?
A - As a paid-up U2.com Subscriber you are eligible to purchase up to FOUR (4) tickets for any show or combination of shows (for example you can purchase 2 tickets for a show in New York and 2 tickets for a show in San Francisco, or 1 ticket for New York, 1 ticket for San Francisco, 1 ticket for London and 1 ticket for Rome.) All ticketing code use is audited and anyone found to be abusing presale privileges risks cancellation of ticket purchases and U2.com subscription.

Q - If I miss the presale for the show of my choice am I able to use my unique U2.com ticket access code for that show?
A - No. After the presale has ended for a show, any remaining tickets allocated for the presale for that show, will go on sale to the general public. The links to the ticket vendors that are selling tickets for the public ticket sale will be available on the tour page of U2.com.

Q - Does a Subscription to U2.com guarentee I can purchase tickets?
A - No. U2.com presales provide early access but cannot guarentee tickets. Tickets are sold on a first come, first served basis.


TICKET PURCHASING

Q- Credit Card Entry (aka paperless ticketing) Is it true that if I purchase tickets during the presale, I can only gain entrance to the show if I show the credit card I used to purchase the tickets?
A - Yes, the card you used to buy your ticket is your ticket. Just show that card at the entrance along with a photo ID; they’ll swipe it to find your purchase and print a seat locator slip. Please note that all credit card entry tickets for this tour are strictly non transferable. If you bought tickets for the group, you must enter as a group. More about credit card entry here. Ticketmaster.com/CreditCardEntry

Q-If I purchase a ticket but wish to resell or transfer to another person, may I do so? A- For North America, tickets purchased during the presale are non-transferable. If you bought tickets for the group, you must enter as a group.

Q - How much do the U2.com presale tickets cost?
A - Any tickets purchased during the presale will cost the same as the tickets available during the public sale and any charges made by the local ticket vendors will also be the same. The U2.com presale privilege gives you advanced access to tickets, it does not provide you a discount on ticket prices or charges.

Q - How do I enter my personal presale code to take part in the presale?
A - When the presale for your chosen show opens, you will need to visit the presale ticketing page for the ticket vendor selling presale tickets for that show. On the presale ticketing page of the ticket vendor, there will be a box for you to enter your code. The links for the ticketing vendor presale ticketing pages will be notified to you via the registered email address that you provided to U2.com. The links will also be available on the tour pages of U2.com

Q - Once I have ordered will I receive an order confirmation?
A - Most ticket companies provide an online order reference number as confirmation of your purchase.

Q - If I have any questions concerning my purchase can I contact someone?
A - You must always contact the customer services of the ticket vendor from whom you made your purchase.

Q - Can I get replacement tickets if I lose my tickets?
A - Policy concerning lost tickets can vary from venue to venue so contact the customer service department of the ticket company you purchased from to discuss your options.

Q - Once I have purchased, when will I receive my tickets?
A - Tickets are sent out well in advance of the show. If you haven't received your tickets 7 days prior to your show please call the customer service department of the ticket vendor from whom you purchased your tickets.


GENERAL U2.COM MEMBERSHIP QUESTIONS

Q - What are the benefits I receive when I become a U2.com subscriber?
A - You’ll find all the benefits of an annual subscription on our Subscribe Page.

Q - How much does it cost to subscribe to U2.com?
A - The Subscription price is $50 per year but existing subscribers pay only $40.00 when they renew their current subscription.

Q - I don't have a credit card, can I purchase a U2.com subscription membership with a check or money order?
A - At this time, we only accept credit cards for payment.

Q - Where do I renew my subscription on the web site?
A - To resubscribe, simply go to: renew.U2.com, login, and follow the renewal instructions.

Q - If my subscription has not yet expired, and I renew my subscription now, what is the expiration date of my new subscription?
A - You can renew your subscription at any time and it will continue for one year after the end of your current subscription term. Please note, your discounted resubscription fee of $40 is valid until the end of your existing subscription term. If you let your subscription term expire you will keep your U2.com profile, but the paid benefits will not apply. To reactivate you will need to purchase a new subscription at $50.

Q - If I renew my U2.com subscription, will I receive a ticket access code for presale tickets?
A -In a touring period, paid-up subscribers receive an opportunity to enter a special ticket presale.

Q - After I renew my subscription, can I still use the 25% discount coupon from my previous subscription?
A - Yes. If you have not used your discount coupon it will still be valid up to a year from the date when you first became a subscriber. Please note that you will not be able to use multiple discount coupons on a single order - they are only good for one transaction at a time.

Q - How do I order a U2.com subscription for a friend or relative so that they can also receive the Special 2017 Subscription Gift (to be announced in early 2017) or the Double Vinyl Live Set or the book 'North Side Stories' or a bundle including two of these gifts ?
A - Go here, add the gift membership to your Cart, and complete the checkout process.

After you have completed your order, we will send you an electronic gift certificate via e-mail. When you email this certificate to your friend or family member, they can use it to take out their annual subscription to U2.com. Your gift recipient will receive a one-year subscription - from you - and we'll send them a copy of the the Special 2017 Subscription Gift (when it is released later in 2017) or Double Vinyl Live Set (immediately) or the book 'North Side Stories' (immediately). They will also get access-all-areas to the U2.com Subscribers Site.

Q - Can I use my 25% coupon toward my membership fee or a friend's fan club membership?
A - No. Your membership discount offers are only good toward merchandise purchases made in the official U2.com store and are non-transferable.


MEMBERSHIP SIGN UP QUESTIONS

Q - How do I sign up to U2.com?
A - Click on the Sign up / Sign In link at the top of the page (or just click here for the Subscribe page). When you sign up with U2.com, you can choose free membership or paid membership. Paid membership entitles you to the full benefits of being a U2.com member such as 'U22' the double live album, a U2.com email address, members only discount offers, and access to U2.com community area, exclusive content and more.


U2.COM PROFILE

Q - How do I edit my profile?
A - When you are logged in with either a free or paid account, click on the ACCOUNT INFO button at the top of the page. You can update your profile information from there. Note - user names and display names are not changeable, but please make sure to update your email address, mailing address, etc.

Q - How do I change or request my password?
A - Go here to request a new password.


CONTACT US

If you have U2.com questions please call our customer support team at:
1-800-615-1324 (inside the US)
+001-949-333-4820 (outside the US).

Or, you can email us by using the Contact Us form on the right side of this page.

If you have questions with the ticket purchasing or using your presale access code, please contac the ticketing site Customer Service team directly:
If you have questions with the ticket purchasing or using your presale access code, please contac the ticketing site Customer Service team directly:
North America 1-800-653-8000
United Kingdom
Amsterdam
Paris
Rome

Contact Us