CUSTOMER SERVICE INFO
Due to the growing concerns surrounding the Coronavirus and the multitude of event changes that have resulted, we are experiencing extremely high contact volumes. Please note, at this time, email support and phone support is not available. We appreciate your understanding during this time.
U2 eXPERIENCE + iNNOCENCE – LIVE IN BERLIN
Q - Who can watch the stream of 'U2 eXPERIENCE + iNNOCENCE – LIVE IN BERLIN'?
A - The stream is only available to those who have subscribed, or resubscribed, to U2.com for 2020.
If you took out a subscription in 2019, choosing to receive the double CD 'U2 Live Songs of iNNOCENCE + eXPERIENCE' , but have not yet subscribed, or resubscribed, for 2020, you will not be able to see the stream. If you choose to resubscribe early, in order to watch the film now, your new 12-month subscription term will automatically be added to your existing term. For example, if your 2019 subscription is due to end in August 2020 but you resubscribe now, your subscription would continue until August 2021.
Q - If I choose to watch the stream will I still get the physical DVD as part of my subscription ?
A - Yes everybody who subscribed for the 2020 offer can watch the stream at any time during the course of their subscription term and will also receive the DVD and photo booklet.
Q - What are the specific settings needed to be able to watch the film in UHD (ultra hi-definition) with 5.1?
A - The only setting you require is a fast connection to the internet, a HD enabled screen or TV and a stereo.
Our player is similar to the YouTube player - it will find the best quality depending on your bandwidth. No need to select the 4K option if you don’t have a 4K display.
Q - Will this show become available to purchase on blu-ray?
A - This film is released for U2.com subscribers and will not be available to buy on blu-ray.
Q - Will it be available for me to stream after my current subscription ends?
A - Once your 2020 subscription ends you will not be able to stream the film, but you will have the DVD to watch.
Q - If I want to host a viewing with friends but not at my home can I bring my device to a friend's house to watch the stream? Or use my account on their device to watch it?
A - You can log in and access this film on any device using your username and password as long as you have subscribed for 2020.
Q - Can I download or burn the film to blu ray and share with others?
A - No.
Q - Can I cast it via Chromecast/Roku/Miracast/etc or will just be able to watch on my computer?
A - Broadcasting to a TV from your computer should work (for example with Airplay). It will also work on Chromecast but not on Roku .
GENERAL U2.COM MEMBERSHIP QUESTIONS
Q - I renewed my subscription for 2020 before the 2020 gift was announced. Will I receive get the 2020 exclusive gift?
A - Yes, if you renewed your subscription for 2020 before the announcement that the 2020 gift would be the limited edition DVD 'U2 eXPERIENCE + iNNOCENCE - LIVE IN BERLIN' , you will still be sent this gift once it is released.
Q - What are the benefits I receive when I become a U2.com subscriber?
A - You’ll find all the benefits of an annual subscription on our Subscribe Page.
Q - How much does it cost to subscribe to U2.com?
A - The Subscription price standard USD$50 per year but existing subscribers pay only USD$40.00 when they renew their current subscription.
Q - Has your postal address changed since you subscribed or renewed your subscription to U2.com?
A - If you have moved address since you subscribed or resubscribed to U2.com and you want your annual gift to be sent to your new address, please submit a Change of Address via our help form from the drop down topic 'Change of Adress ' Subscriber Gift' above.
Q - I don't have a credit card, can I purchase a U2.com subscription membership with a check or money order?
A - At this time, we only accept credit cards or PayPal for payment.
Q - Where do I renew my subscription on the web site?
A - To resubscribe, simply go to: renew.U2.com, login, and follow the renewal instructions.
Q - If my subscription has not yet expired, and I renew my subscription now, what is the expiration date of my new subscription?
A - You can renew your subscription at any time and it will continue for one year after the end of your current subscription term. Please note, your discounted resubscription fee of USD$40 is valid until the end of your existing subscription term. If you let your subscription term expire you will keep your U2.com profile, but the paid benefits will not apply. To reactivate you will need to purchase a new subscription at USD$50.
Q - If I renew my U2.com subscription, will I receive a ticket access code for presale tickets?
A -In a touring period, paid-up subscribers receive an opportunity to enter a special ticket presale.
Q - After I renew my subscription, can I still use the 25% discount coupon from my previous subscription?
A - Yes. If you have not used your discount coupon it will still be valid up to a year from the date when you first became a subscriber. Please note that you will not be able to use multiple discount coupons on a single order - they are only good for one transaction at a time.
Q - How do I order a U2.com subscription for a friend or relative so that they can also receive the Special 2020 Subscription Gift.
A - Go here, add the gift membership to your Cart, and complete the checkout process.
After you have completed your order, we will send you an electronic gift certificate via e-mail. When you email this certificate to your friend or family member, they can use it to take out their annual subscription to U2.com.
Q - Can I use my 25% coupon toward my membership fee or a friend's fan club membership?
A - No. Your membership discount offers are only good toward merchandise purchases made in the official U2.com store and are non-transferable.
MEMBERSHIP SIGN UP QUESTIONS
Q - How do I sign up to U2.com?
A - Click on the Sign up / Sign In link at the top of the page (or just click here for the Subscribe page). When you sign up with U2.com, you can choose free membership or paid membership. Paid membership entitles you to the full benefits of being a U2.com member such as U2 eXPERIENCE + iNNOCENCE – LIVE IN BERLIN the limited edition DVD, members only discount offers, and access to U2.com community area, exclusive content and more.
Q - How do I edit my profile?
A - When you are logged in with either a free or paid account, click on the ACCOUNT INFO button at the top of the page. You can update your profile information from there. Note - user names and display names are not changeable, but please make sure to update your email address, mailing address, etc.
Q - How do I change or request my password?
A - Go here to request a new password.
If you have U2.com questions please call our customer support team at:
+001-949-333-4820 (outside the US).
1-800-615-1324 (inside the US)
Or, you can email us by using the Contact Us form on the right side of this page.
If you have questions with the ticket purchasing or using your presale access code, please contact the ticketing site Customer Service team directly.