U2.COM FAQs
CUSTOMER SERVICE INFO
For questions please use the Contact Us form.
Support Representatives are available 7 days a week, from 9am to 9pm Eastern time.
'U2:UV ACHTUNG BABY. LIVE AT SPHERE, LAS VEGAS. FALL 2023.'
For Ticketing Questions, please read the Ticketmaster FAQ’s here
FOR U2.COM SUBSCRIBERS
Q - I was not able to buy tickets for the October and November dates of 'U2:UV Achtung Baby Live At Sphere'. Can I still do this?
A - Yes, all subscribers who have not yet bought tickets for a show in October or November are invited into a presale to buy up to FOUR (4) tickets for ONE (1) of the five previously announced dates. (Oct 27 - Nov 4). The request window is open now through Monday, May 15 at 4:00 AM Pacific / 7:00 AM Eastern.
Q - I have already bought tickets for 'U2:UV Achtung Baby Live At Sphere' but I'm interested in seeing the show again, at one of the newly announced December shows. Is this possible?
A - Yes. All subscribers, including those who already bought tickets in earlier presales, are invited to buy up to FOUR (4) tickets for ONE (1) of the following shows, December 1,2,6,8,9,13,15 and 16. The request window is open now through Monday, May 15 at 4:00 AM Pacific / 7:00 AM Eastern.
Q - I have already bought tickets for an October or November date with 'U2:UV Achtung Baby Live At Sphere’ and I’d like to buy more tickets for a show in October or November? Is this possible?
A - No. U2.com Subscribers can buy up to four tickets for one of the first seventeen shows (up to Nov 4) and then up to four tickets for one show in December.
Q - Once we are in the presale how does it work?
A - During this period, U2.com subscribers can sign into their Ticketmaster account, pick one (1) show date, request up to four (4) tickets and select the type of tickets preferred. You are then invited to select a second date and complete the process again, and a third, fourth and fifth date. (Although you are only eligible for tickets for one (1) show, completing five dates in order of preference is highly recommended during the request process.)
Q - And then?
A - To complete your request, you will enter payment details. You will only be charged if the request can be fulfilled for one (1) of the show dates. (Note: during the payment detail process it may briefly appear that you are being charged for all five shows. You are not.)
Q - Anything else to remember?
A - In the ticket request process you must provide an email address. It is important that you provide the email address that is associated with your U2.com account. Please double check you are providing the correct email address, to avoid your request being declined.
Q – How can I increase the chances of securing tickets to a show of my choice?
A – As there is high demand on available inventory across all the shows, it is very important that you select up to five (5) preferred dates which will increase the chances of matching one of your preferred dates with tickets.
Q - When will I know if my request in the presale window running through Monday, May 15 at 4:00 AM Pacific / 7:00 AM Eastern. has been successful?
A - You'll be notified via email on Wednesday, May 17 and, if fulfilled, provided a link to claim your tickets.
Q - Do U2.com subscribers receive priority ticket booking for Sphere shows?
A - Yes.
Q - Will subscribers receive a unique ticketing presale code as in earlier presales?
A - No
Q - How will our U2.com subscriber priority ticket opportunity work this time?
A - As a U2.com subscriber you will be in one of two groups. The Ultra group are our longtime subscribers and the Violet group are those who have become subscribers since the Feb 12 announcement of 'U2:UV Achtung Baby Live At Sphere'. All subscribers received invitations via email with details on how to participate in our U2.com subscriber presales.
Q - Once we are in the presale how does it work?
A - During this period, U2.com subscribers can sign into their Ticketmaster account, pick one (1) show date, request up to four (4) tickets and select the type of tickets preferred. You are then invited to select a second date and complete the process again, and a third, fourth and fifth date. (Although you are only eligible for tickets for one (1) show, completing five dates in order of preference is highly recommended during the request process.)
Q - And then?
A - To complete your request, you will enter payment details. You will only be charged if the request can be fulfilled for one (1) of the show dates. (Note: during the payment detail process it may briefly appear that you are being charged for all three shows. You are not.)
Q - Anything else to remember?
A - In the ticket request process you must provide an email address. It is important that you provide the email address that is associated with your U2.com account. Please double check you are providing the correct email address, to avoid your request being declined.
Q - When do I hear if my ticket request has been successful?
A - If your request is fulfilled, we will notify you by email and immediately charge the credit card you provided. Ticket confirmations will be sent via email with a link to claim your tickets.
Q - How are Ultra (longtime) subscribers and Violet (recent) subscribers differentiated in the presale window?
A - The Ultra group (Paid-up subscribers as of 3:00 PM EST on Sunday, February 12, 2023 will have their ticket requests considered first. People who subscribed after this time (Violet) will have their ticket requests considered next. All requests will be authenticated using Ticketmaster's Verified Fan technology.
Requested tickets and want to change your request?
If you want to change your request, you need to submit a NEW request. You can do this at any time during the request window, which is open until Monday, May 15 at 7:00 AM ET. To submit a new request, return to the Ticketmaster Request page and sign in. Your new request will cancel and override your previous five choices. If you are happy with your original choices, no additional action is required.
'STORIES OF SURRENDER' – BONO AT THE TEATRO SAN CARLO, NAPOLI
Q - Is there a subscriber presale for the show on May 13, 2023 in Napoli?
A - Yes. Subscribers who have not used their unique code to purchase tickets in earlier presales for Stories Of Surrender dates will receive an email with details on Tuesday April 18.
Q - Is there a ticket limit in the presale?
A - Yes. There will be a two-ticket limit per person. All tickets purchased online will be delivered via in-person collection at the venue box office on show day. Tickets will be available to collect by each individual ticket-holder at Teatro San Carlo Napoli box office on day of show on presentation of a valid ID.
2022 SUBSCRIBER OFFER - U2 ACHTUNG BABY 30 – LIVE
Q - What is U2 Achtung Baby 30 - Live ?
A - A limited edition CD set in special presentation package featuring live versions of tracks from Achtung Baby recorded over thirty years.
Q - When can I expect to receive the CD?
A - Dispatch from different fulfilment centres around the world is underway as of December 2022. We are advised that subscribers in EU countries and the UK are likely to receive their deliveries first with other territories following shortly.
Q - When can I expect to be able to download the digital version ?
A - Individual downloads will be made available in advance of the physical release with the entire album downloadable at the time of release. We’ll mail subscribers with more information as soon as we have it.
Q - I resubscribed to U2.com for 2022 before the 2022 special gift, 'U2 Achtung Baby 30 – Live', was announced. Will I still receive the 'U2 Achtung Baby 30 – Live' CD set?
A - Yes. Some people in the brief cross-over period between the two offers, may receive a second copy of the 2021 gift, but they will still, also, receive 'U2 Achtung Baby 30 – Live' as soon as it's released.
GENERAL U2.COM MEMBERSHIP QUESTIONS
Q - What are the benefits I receive when I become a U2.com subscriber?
A - You’ll find all the benefits of an annual subscription on our Subscribe Page.
Q - How much does it cost to subscribe to U2.com?
A - The Subscription price standard USD$50 per year but existing subscribers pay only USD$40.00 when they renew their current subscription.
Q - Has your postal address changed since you subscribed or renewed your subscription to U2.com?
A - If you have moved address since you subscribed or resubscribed to U2.com and you want your annual gift to be sent to your new address, please submit a Change of Address via our help form from the drop down topic 'Change of Adress ' Subscriber Gift' above.
Q - I don't have a credit card, can I purchase a U2.com subscription membership with a check or money order?
A - At this time, we only accept credit cards or PayPal for payment.
Q - Where do I renew my subscription on the web site?
A - To resubscribe, simply go to: renew.U2.com, login, and follow the renewal instructions.
Q - If my subscription has not yet expired, and I renew my subscription now, what is the expiration date of my new subscription?
A - You can renew your subscription at any time and it will continue for one year after the end of your current subscription term. Please note, your discounted resubscription fee of USD$40 is valid until the end of your existing subscription term. If you let your subscription term expire you will keep your U2.com profile, but the paid benefits will not apply. To reactivate you will need to purchase a new subscription at USD$50.
Q - If I renew my U2.com subscription, will I receive a ticket access code for presale tickets?
A -In a touring period, paid-up subscribers receive an opportunity to enter a special ticket presale.
Q - After I renew my subscription, can I still use the 25% discount coupon from my previous subscription?
A - Yes. If you have not used your discount coupon it will still be valid up to a year from the date when you first became a subscriber. Please note that you will not be able to use multiple discount coupons on a single order - they are only good for one transaction at a time.
Q - How do I order a U2.com subscription for a friend or relative so that they can also receive the Special 2020 Subscription Gift.
A - Go here, add the gift membership to your Cart, and complete the checkout process.
After you have completed your order, we will send you an electronic gift certificate via e-mail. When you email this certificate to your friend or family member, they can use it to take out their annual subscription to U2.com.
Q - Can I use my 25% coupon toward my membership fee or a friend's fan club membership?
A - No. Your membership discount offers are only good toward merchandise purchases made in the official U2.com store and are non-transferable. Coupons may not be combined and cannot be used to pay shipping & handling or tax and there is a limit of one coupon per order. Any unused coupons will be forfeited. This coupon is for select shop merchandise only and may not be used to purchase tickets, U2.com subscriptions, audio and video products, and specialty products via third party affiliations. Coupons are non-transferable. No cash value.
MEMBERSHIP SIGN UP QUESTIONS
Q - How do I sign up to U2.com?
A - Click on the Sign up / Sign In link at the top of the page (or just click here for the Subscribe page). When you sign up with U2.com, you can choose free membership or paid membership. Paid membership entitles you to the full benefits of being a U2.com member such as the limited edition double CD U2: Live At The Apollo, members only discount offers, and access to U2.com community area, exclusive content and more.
U2.COM PROFILE
Q - How do I edit my profile?
A - When you are logged in with either a free or paid account, click on the ACCOUNT INFO button at the top of the page. You can update your profile information from there. Note - user names and display names are not changeable, but please make sure to update your email address, mailing address, etc.
Q - How do I change or request my password?
A - Go here to request a new password.
'U2: LIVE AT THE APOLLO' (If you chose this as part of your Premium subscription)
Q - Where do I find my downloads?
A - When you are logged in as a subscriber visit the Account Info page and you’ll find your downloads
Q - When can I expect to receive the double-CD due to begin?
A - Subscribers will start receiving the physical gift in August 2021.
'U2 eXPERIENCE + iNNOCENCE – LIVE IN BERLIN
Q - Who can watch the stream of 'U2 eXPERIENCE + iNNOCENCE – LIVE IN BERLIN' ?
A - The stream is only available to those who have subscribed to U2.com and chose the 'U2 eXPERIENCE + iNNOCENCE – LIVE IN BERLIN’ DVD as a special gift. This includes 'Premium' subscribers who chose this DVD along with 2021's gift, the CD 'U2 Live At The Apollo'.
Q - If I choose to watch the stream will I still get the physical DVD as part of my subscription ?
A - Yes everybody who subscribed for this offer can watch the stream at any time during the course of their 12 month subscription term and will also receive the DVD and photo booklet.
Q - Where do I find the link to view 'U2 eXPERIENCE + iNNOCENCE – LIVE IN BERLIN' ?
A - When you are signed in as a subscriber, click your user name on the top right hand of the home page and select Account Info. If you are a subscriber who chose the 'U2 eXPERIENCE + iNNOCENCE – LIVE IN BERLIN' DVD as a special gift (or a 'Premium' subscriber who chose this DVD along with 2021's gift, the CD 'U2 Live At The Apollo') you will see the film under SUBSCRIBERS STREAMS on your Account Profile www.u2.com/profile
Q - What are the specific settings needed to be able to watch the film in UHD (ultra hi-definition) with 5.1 ?
A - The only setting you require is a fast connection to the internet, a HD enabled screen or TV and a stereo.
Our player is similar to the YouTube player - it will find the best quality depending on your bandwidth. No need to select the 4K option if you don’t have a 4K display.
Q - Will this show become available to purchase on blu-ray?
A - This film is released for U2.com subscribers and will not be available to buy on blu-ray.
Q - Will it be available for me to stream after my current subscription ends?
A - Once your 2020 subscription ends you will not be able to stream the film, but you will have the DVD to watch.
Q - Can I download or burn the film to blu ray and share with others ?
A - No.
CONTACT US