U2.COM FAQs

CUSTOMER SERVICE INFO

If you have U2.com questions please call our customer support team at:

+001-949-333-4820 (Outside the US)
+1-800-615-1324 (Inside the US)

Or, you can email us by using the Contact Us form on the right side of this page.


If you have questions with ticket purchasing or using your presale access code, please contact the ticketing site customer service team directly for your event:

AUSTRALIA / NEW ZEALAND
TICKETEK
AUSTRALIA
Phone: 132 849
https://help.ticketek.com.au/hc/en-us

TICKETMASTER
AUSTRALIA
Phone: 136 100
https://help.ticketmaster.com.au/hc/en-au

TICKETMASTER
NEW ZEALAND
Phone:    09 970 9700
https://help.ticketmaster.co.nz/hc/en-nz

SOUTH KOREA
YES24
Live Nation Korea
Phone: +82-2-6925-1818.
Email: livenationkr@naver.com

JAPAN
TICKET PIA information
Email: tickets-inquiry@pia.co.jp
(Weekday, 10:00-18:00)

イープラス(ePlus)
TEL: 0570-06-9919(オペレーター対応 10:00~18:00 土日祝含む)

※お電話でのお申込みはできません
Q&A http://eplus.jp/qa/ (PC·スマートフォン共通)

TEL: 0570-06-9919(Operator: 10:00~18:00, available all days)

※Ticket cannot be bought via call
Q&A http://eplus.jp/qa/ (PC·smartphone)

SINGAPORE
For Help, email or phone contact info
www.sportshub.com.sg/ticketing-faq


TOP FAQs

Q - How Many Tickets can I buy? What is the ticket limit?

A - As a paid-up U2.com Subscriber you are eligible to purchase up to FOUR (4) tickets for any show or combination of shows (for example you can purchase 2 tickets for a show in Brisbane and 2 tickets for a show in Adelaide, or 1 ticket for Brisbane, 1 ticket for Adelaide, 1 ticket for Melbourne and 1 ticket for Sydney.) All ticketing presale code use is audited, and anyone found to be abusing presale privileges risks cancellation of ticket purchases and U2.com subscription.

Singapore
Presale access codes are valid for one-time use only.

Q - How do I gain access to the U2.com Tour Ticket presale?

A - To gain access to the U2.com Tour Ticket presale you will need your unique and personal presale access code that has been allocated to you as an eligible current Subscriber of U2.com. You will be notified of how and when to access the presale ticketing pages via the U2.com Tour page and by email. The presale ticketing links FOR EACH CONCERT will also be available via the Tour page of U2.com once the presale for that concert has started.

Q - Does a Subscription to U2.com guarantee I can purchase tickets?

A - No. U2.com presales provide early access but cannot guarantee tickets. Tickets are sold on a first come, first served basis.

Q - How do I enter my personal presale code to take part in the presale?

A - When the presale for your chosen show opens, you will need to visit the presale ticketing page for the ticket vendor selling presale tickets for that show. On the presale ticketing page of the ticket vendor, there will be a box for you to enter your code. The links for the ticketing vendor presale ticketing pages will be notified to you via the registered email address that you provided to U2.com. The links will also be available on the U2.com/tour.

In Japan
You will need to visit the presale ticketing page that you are eligible for.  There will be two links for the Japan show. PLEASE CHOOSE THE CORRECT LINK UNDER THE COUNTRY OF YOUR RESIDENCE. On the presale ticketing page of the ticket vendor, there will be a box for you to enter your unique presale code. The links for the ticketing vendor presale ticketing pages will be sent to you via the registered email address that you provided to U2.com. The links will also be available on the U2.com/tour page.


Q – What time do the presales start?
A - SUBSCRIBER PRESALE WINDOWS (except Singapore) *All on sale times are local

Subscriber Presale: RED HILL Group (code prefix U2JT9A)
Thu 13 Jun 12pm - Sat 15 Jun 5pm NZST - AUCKLAND - Mt Smart Stadium
Thu 13 Jun 11am - Sat 15 Jun 5pm AEST - SYDNEY - Sydney Cricket Ground

Subscriber Presale: WIRES Group (code prefix is U2JT9B)
Thu 13 Jun 4pm - Sat 15 Jun 5pm NZST - AUCKLAND - Mt Smart Stadium
Thu 13 Jun 3pm - Sat 15 Jun 5pm AEST - SYDNEY - Sydney Cricket Ground

Singapore
Subscriber Presale: RED HILL Group (code prefix U2JT9A)
Mon 17 Jun 10AM - Wed 19 Jun 5PM SGT - National Stadium

Subscriber Presale: WIRES Group (code prefix is U2JT9B)
Tue 18 Jun 10AM - Wed 19 Jun 5PM SGT - National Stadium


South Korea (REGISTRATION PROCESS REQUIRED 10:00AM KST, Friday June-7 ~ 9:59AM KST, Monday 10-June )

Q. I would like to purchase tickets for the U2.com subscriber presale for Gocheok Sky Dome in Seoul, South Korea. How can I do it? 

A. The South Korean ticketing process for the Seoul, South Korea show requires all U2.com subscribers (both international and those in South Korea) to pre-register their unique presale access code at the Yes24 ticketing site before Monday 10 June 9:59am KST, ahead of the actual presale, as follows:

1. You will need to sign up / login at the YES24 ticketing site: EnglishKorean
2. Pre-register your U2.com Subscriber Presale Code from 10:00AM KST, Friday 7 June to 9:59AM KST, Monday 10 June. 
4. Return to purchase tickets at the YES24 ticketing site (EnglishKorean) when the presale opens.

If you do not complete the registration process and submit your presale access code at YES24 before Monday 10 June 9:59am KST, you will be UNABLE to participate in the presale.

Q. How can I register at YES24 from outside South Korea? (International Customers)
A. Go to Yes24 Ticket Global main page. http://ticket.yes24.com/Pages/English/Perf/FnPerfList.aspx  

1. Click “Join” on the right top to register. 
2. Enter your email address to receive a confirmation email. 
3. Check email and click the confirmation link to proceed and complete your YES24.com registration.
4. Key in a password, full name (as it appears on ID, no nickname) and other required info to complete sign up and log in. 

**If you have a problem with receiving a confirmation email from YES24, please contact to YES24 at the following email address: global_yesticket@yes24.com

Q. How can I register my Presale Code? 

A. The REGISTRATION process is available from 10:00AM KST, Friday 7 June until 9:59AM KST, Monday 10 June via these links (EnglishKorean), as follows:
1. Click the REGISTRATION button (on the bottom right of screen)
2. A window will pop up where you need to enter your U2.com Subscriber Presale Code (the registration system is not case sensitive) and click Confirm
3. Your priority group name (RED HILL / WIRES) will appear.
4. Your pre-registration is now confirmed.

Q. After completing REGISTRATION, how can I enter the presale for Gocheok Sky Dome in Seoul, South Korea?  

A. If you are RED HILL Group, you can purchase the tickets from 12PM KST, Monday 10-June to 5:59PM KST, Tuesday 11-June here: EnglishKorean

If you are Wires Group, you can purchase the tickets from 8PM KST, Monday 10-June to 5:59PM KST, Tuesday 11-June here: EnglishKorean

1. On the bottom right hand corner of the screen you will see your applicable U2.com subscriber presale group – RED HILL or WIRES. 
2. Enter your code as relevant to your group to participate in the presale. 

Please note that RED HILL Group’s presale will pause for 2 hours from 6PM to 7:59PM KST, Monday 10-June to prepare WIRES group’s presale.

You must complete the registration process and submit your presale access code at YES24 before Monday 10 June 9:59am KST, or you will be UNABLE to participate in the presale.

**If you have any problems, even after correctly entering your presale code, please contact Live Nation Korea (+82.2.6925.1818 / livenationkr@naver.com).

 


Q - What is a Mobile Ticket?

All General Admission tickets in Australia and New Zealand will have a delivery method of Mobile Ticket only. All digital tickets will be delivered 72 hours prior to the event date. For more information about accessing your ticket and helpful tips for using Mobile tickets via Ticketmaster /Ticketek visit:

Ticketmaster https://help.ticketmaster.com.au/hc/en-au/articles/360001703078-What-is-Mobile-Delivery-
Ticketek https://help.ticketek.com.au/hc/en-us/articles/360013572374-How-do-I-use-Ticketek-Mobile-Tickets-

 

PRESALE & CODE INFO

Q - Do I have to be a U2.com Subscriber to participate in the U2.com Tour ticket presale?

A - Yes, this presale is only for Subscribers of U2.com who have purchased a Subscription. Subscribe here. If you have an existing account, but it has expired, Upgrade here. Or, if you are a paid up subscriber but wish to renew your subscription now, renew here.

 

Q - When is the latest I can join U2.com to be involved in the Internet ticket presale?

A - Anyone who is a current Subscriber to U2.com can participate when ticket presales take place but those who have been Subscribers longest get the earliest opportunity to enter the presale.
'RED HILL Group' have access starting on the morning of Day 1 of the presale, “WIRES Group' have access on the afternoon of Day 1 or the morning of Day 2 depending on the presale. The exact times for access are made available on the tour page of U2.com.

 

Q - How do I know what presale priority group I am?

A - There are two groups of subscribers taking part in the presale and the email you receive with your presale code indicates which group you are in. 

Our 'RED HILL Group' of longtime subscribers (those who were current, paid-up subscribers on 31-May 2019 6AM AEST/ 8AM NZST / 5AM KST / 4AM SGT / 5AM JST have access from the first day of the presale. Your unique presale access code will have a prefix of U2JT9A...

Our WIRES Group', who joined as new subscribers or upgraded an expired account after 31-May 2019 6AM AEST/ 8AM NZST / 5AM KST / 4AM SGT / 5AM JST can enter when their presale begins. Your unique presale access code will have a prefix of U2JT9B...

Only after this does a public onsale begins. (You may also find which priority group you are in displayed on the Account Info page when logged in.) Please Note: We do not change your subscription category. No exceptions will be made.

 

Q - What is an Internet presale?

A - An Internet presale is an advance window to access tickets prior to the general public sale of the tickets.

 

Q - How do I gain access to the U2.com Tour Ticket presale?

A - To gain access to the U2.com Tour Ticket presale you will need your unique and personal presale access code that has been allocated to you as an eligible current Subscriber of U2.com. You will be notified of how and when to access the presale ticketing pages via the U2.com Tour page and by email. The presale ticketing links FOR EACH CONCERT will also be available via the Tour page of U2.com once the presale for that concert has started.

 

Q - Where is my unique presale Access Code?

A -Your unique presale Access Code can be found on the tour page of U2.come when you are logged in as a subscriber. In advance of the presales, current paid-up eligible Subscribers to U2.com will be emailed (at the address they registered on the site with) details on how the presale works, including a unique presale access code they will need to use to take part.

 

Q - Do I have to buy my U2 presale tickets in a specific timeframe?

A - U2.com is able to offer Subscribers the chance to access presale tickets in all price-ranges but as capacity in each category may be limited all presale tickets are sold on a 'first-come, first-served' basis. The start and end times for each presale will be displayed on the U2.com Tour page.

 

Q - If I miss the presale for the show of my choice am I able to use my unique U2.com ticket access code for that show?

A - No. After the presale has ended for a show, any remaining tickets allocated for the presale for that show, will go on sale to the general public. A presale access code is not required to purchase tickets in the general public onsale. The links to the ticket vendors that are selling tickets for the public ticket sale will be available on the tour page of U2.com.

 

Q - Does a Subscription to U2.com guarantee I can purchase tickets?

A - No. U2.com presales provide early access but cannot guarantee tickets. Tickets are sold on a first come, first served basis.

 


TICKET PURCHASING

Q - What forms of payment are accepted?

Ticketek accepts all major debit/credit cards for bookings made online.
Ticketmaster accepts all major debit/credit cards as well as PayPal. If you choose a delivery method that requires a credit card as proof of purchase for ticket collection such as Outlet or Venue Pick Up, then PayPal is not offered

In Japan

Japanese Applications:
Payment can be made via Credit Card or in convenience store (Seven Eleven).
Credit Card with any of the following marks will be accepted: Saison, UC, VISA, MASTER, JCB, Diners Club, DC, American Express.
※Limited to Credit Cards issued in Japan
Customers who choose to make payment at a convenience store must do so within three days after the ticket application has been made.
(e.g. If reserved on June 3rd, payment must be made by June 7th)

Overseas Applications:
Credit Card only: VISA or Mastercard
※If your credit card payment is not accepted, please contact your credit card company and instruct them to enable payments to Ticket PIA in Japan.

 

Q - How much do the U2.com presale tickets cost?

A - Any tickets purchased during the presale will cost the same as the tickets available during the public sale and any charges made by the local ticket vendors will also be the same. The U2.com presale privilege gives you advanced access to tickets, it does not provide you a discount on ticket prices or charges.

 

Q - How do I enter my personal presale code to take part in the presale?

A - When the presale for your chosen show opens, you will need to visit the presale ticketing page for the ticket vendor selling presale tickets for that show. On the presale ticketing page of the ticket vendor, there will be a box for you to enter your code. The links for the ticketing vendor presale ticketing pages will be notified to you via the registered email address that you provided to U2.com. The links will also be available on the U2.com/tour.

In Japan

You will need to visit the presale ticketing page that you are eligible for.  There will be two links for the Japan show.  PLEASE CHOOSE THE CORRECT LINK UNDER THE COUNTRY OF YOUR RESIDENCE.
On the presale ticketing page of the ticket vendor, there will be a box for you to enter your unique presale code.
The links for the ticketing vendor presale ticketing pages will be sent to you via the registered email address that you provided to U2.com. The links will also be available on the U2.com/tour page.

 


South Korea (REGISTRATION PROCESS REQUIRED)

Q. I would like to purchase tickets at the presale for Gocheok Sky Dome in Seoul, South Korea. How can I do it?

A. When you become a paid subscriber to U2.com, you will be emailed a ticketing PRESALE ACCESS CODE which will enable you to take part in the presale before tickets go on sale to the general public. You'll also find your presale access code under 'Account Info' on the tour page when you're logged in as a subscriber to U2.com. You will receive your presale code via email on Friday 7 June. If you sign up after Friday 7 June, you can find your presale code on U2.com/tour. Please note that you are ONLY able to purchase tickets in this ticketing presale if you have also first completed REGISTRATION by 9:59AM KST, Tuesday 10 June at the YES24 ticket booking site. You will need to complete this registration EVEN if you have a presale access code. If you do not complete the registration process first on YES24, you will be UNABLE to participate in the presale.

Yes24 ticket booking site
Korean
English

 

Q. How do I enter my passcode to take part in the presale at Gocheok Sky Dome?

A. When the presale for Gocheok Sky Dome opens, you will need to visit the presale ticketing page to purchase your tickets. Once there you will be directed to the "REGISTRATION" button. All you need to do is correctly enter your passcode that you received (the registration system is not case sensitive). After REGISTRATION is complete, the button will be changed to the Subscriber Group you are part of, either RED HILL or WIRES. If you have any problem with registration, even after correctly entering you presale access code,  please contact to Live Nation Korea (+82.2.6925.1818 / livenationkr@naver.com).

 

Q. After completing REGISTRATION for Gocheok Sky Dome, how can I purchase my presale tickets?

A. If you are in the RED HILL group, you can purchase the tickets from 12PM KST Monday 10-June to 6PM KST, Tuesday 11-June. 
If you are in the WIRES group, you can purchase the tickets from 8PM KST, Monday 10-June to 6PM KST, Tuesday 11-June.
Please note that RED HILL group’s presale will pause for 2 hours from 6PM to 8PM KST, Monday 10-June to prepare WIRES group’s presale.


 

Q - Once I have ordered will I receive an order confirmation?

A - Most ticket companies provide an online order reference number as confirmation of your purchase.

 

Q - If I have any questions concerning my purchase can I contact someone?

A - You must always contact the customer services of the ticket vendor from whom you made your purchase.

 

Q - Can I get replacement tickets if I lose my tickets?

A - Policy concerning lost tickets can vary from venue to venue so contact the customer service department of the ticket company you purchased from to discuss your options.

 

Q - Once I have purchased, when will I receive my tickets?

A - Tickets are sent out well in advance of the show. If you haven't received your tickets 7 days prior to your show please call the customer service department of the ticket vendor from whom you purchased your tickets.

 

Q - What is a Mobile Ticket?

All General Admission tickets in Australia and New Zealand will have a delivery method of Mobile Ticket only. All digital tickets will be delivered 72 hours prior to the event date.

For more information about accessing your ticket and helpful tips for using Mobile tickets via Ticketmaster /Ticketek visit:

Ticketmaster https://help.ticketmaster.com.au/hc/en-au/articles/360001703078-What-is-Mobile-Delivery-

Ticketek https://help.ticketek.com.au/hc/en-us/articles/360013572374-How-do-I-use-Ticketek-Mobile-Tickets-

 

Do the ticket sites have customer support?

A - Yes.

If you have questions with ticket purchasing or using your presale access code, please contact the ticketing site customer service team directly for your event:

AUSTRALIA / NEW ZEALAND
TICKETEK
AUSTRALIA
Phone: 132 849
https://help.ticketek.com.au/hc/en-us

TICKETMASTER
AUSTRALIA
Phone: 136 100
https://help.ticketmaster.com.au/hc/en-au

TICKETMASTER
NEW ZEALAND
Phone:    09 970 9700
https://help.ticketmaster.co.nz/hc/en-nz

SOUTH KOREA
YES24
Phone: +82-2-6925-1818.
Email: livenationkr@naver.com

JAPAN
TICKET PIA information
Email: tickets-inquiry@pia.co.jp
(Weekday, 10:00-18:00)

イープラス(ePlus)
TEL: 0570-06-9919(オペレーター対応 10:00~18:00 土日祝含む)

※お電話でのお申込みはできません
Q&A http://eplus.jp/qa/ (PC·スマートフォン共通)

TEL: 0570-06-9919(Operator: 10:00~18:00, available all days)

※Ticket cannot be bought via call
Q&A http://eplus.jp/qa/ (PC·smartphone)

SINGAPORE
For Help, email or phone contact info
www.sportshub.com.sg/ticketing-faq


GENERAL U2.COM MEMBERSHIP QUESTIONS

Q - What are the benefits I receive when I become a U2.com subscriber?

A - You’ll find all the benefits of an annual subscription on our Subscribe Page.

 

Q - How much does it cost to subscribe to U2.com?

A - The Subscription price standard USD$50 per year but existing subscribers pay only USD$40.00 when they renew their current subscription.

 

Q - I don't have a credit card, can I purchase a U2.com subscription membership with a check or money order?

A - At this time, we only accept credit cards or PayPal for payment.

 

Q - Where do I renew my subscription on the web site?

A - To resubscribe, simply go to: renew.U2.com, login, and follow the renewal instructions.

 

Q - If my subscription has not yet expired, and I renew my subscription now, what is the expiration date of my new subscription?

A - You can renew your subscription at any time and it will continue for one year after the end of your current subscription term. Please note, your discounted resubscription fee of USD$40 is valid until the end of your existing subscription term. If you let your subscription term expire you will keep your U2.com profile, but the paid benefits will not apply. To reactivate you will need to purchase a new subscription at USD$50.

 

Q - If I renew my U2.com subscription, will I receive a ticket access code for presale tickets?

A -In a touring period, paid-up subscribers receive an opportunity to enter a special ticket presale.

 

Q - After I renew my subscription, can I still use the 25% discount coupon from my previous subscription?

A - Yes. If you have not used your discount coupon it will still be valid up to a year from the date when you first became a subscriber. Please note that you will not be able to use multiple discount coupons on a single order - they are only good for one transaction at a time.

 

Q - How do I order a U2.com subscription for a friend or relative so that they can also receive the Special 2019 Subscription Gift.

A - Go here, add the gift membership to your Cart, and complete the checkout process.

After you have completed your order, we will send you an electronic gift certificate via e-mail. When you email this certificate to your friend or family member, they can use it to take out their annual subscription to U2.com.

 

Q - Can I use my 25% coupon toward my membership fee or a friend's fan club membership?

A - No. Your membership discount offers are only good toward merchandise purchases made in the official U2.com store and are non-transferable.

 


MEMBERSHIP SIGN UP QUESTIONS

Q - How do I sign up to U2.com?

A - Click on the Sign up / Sign In link at the top of the page (or just click here for the Subscribe page). When you sign up with U2.com, you can choose free membership or paid membership. Paid membership entitles you to the full benefits of being a U2.com member such as U2 Live Songs of iNNOCENCE + eXPERIENCE the double live album, members only discount offers, and access to U2.com community area, exclusive content and more.

 

U2.COM PROFILE

Q - How do I edit my profile?

A - When you are logged in with either a free or paid account, click on the ACCOUNT INFO button at the top of the page. You can update your profile information from there. Note - user names and display names are not changeable, but please make sure to update your email address, mailing address, etc.

 

Q - How do I change or request my password?

A - Go here to request a new password.


CONTACT US

If you have U2.com questions please call our customer support team at:

+001-949-333-4820 (outside the US).

1-800-615-1324 (inside the US)

 

Or, you can email us by using the Contact Us form on the right side of this page.

If you have questions with the ticket purchasing or using your presale access code, please contact the ticketing site Customer Service team directly.

Contact Us